RC FS - BTI INS - Retirement Domain SME-Manager

EY; Chennai; On-site; INR 1,400,000 - 2,000,000; Full time

Job summary

EY is seeking a Retirement Manager within Global Delivery Services in a consulting capacity, focusing on defined benefits, pension, and retirement program transformations. You will coordinate across business, technology and vendors, shape future state processes, and guide complex retirement projects to ensure value realization.

The role requires strong advisory skills, experience in PMO functions for large-scale retirement programs, and collaboration with diverse EY professionals across service

Qualifications

• Experience in creating business process maps for future state architecture and WBS for conversion strategies.
• Experience in multiple business transformation and modernization programs.
• Conducted due‑diligence and assessment projects to evaluate current state maturity and gaps in functionalities.
• Requirements gathering, elicitation, BRDs, FSDs; conduct JAD sessions and workshops.

Responsibilities

• Coordinate across business, technology, and vendor teams to align with project timelines and quality standards in retirement platform implementations.
• Provide product consultancy and assist client with acceptance criteria gathering throughout the project life cycle.
• Manage service delivery within agreed SLAs across blended processes and implement governance and reporting mechanisms.

Skills

Consulting

Business Process Mapping

Requirements Gathering

Stakeholder Management

Multi‑vendor Engagement

Tools

ALIS

OMNI

Relius

NeoSpin

Vitech

TRAC

Job description

Job Description:

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Service line - Position Title: Retirement Manager Position

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

About Global Delivery Services

Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.

Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.

Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The Opportunity

Working as part of the Consulting team, you will take part in engagements related to a wide range of topics. Some examples of domains in which you will support our clients include the following:

• Defined Benefits Operations (E.g. - Benefits calculations, Benefits Review), Benefits Calculation for Retirement, Termination, Disability, Death, Divorce.
• ERISA Compliance - US Retirement Plan Testing (ADP & ACP Testing, Corrective Distribution) & Reporting experience.
• Deep understanding of in-plan guaranteed income products such as annuities embedded within defined contribution plans (e.g., target date funds with income guarantees).
• Experience in designing or evaluating protected retirement solutions through insurance-wrapped investment vehicles.
• Exposure to recordkeeping platform enhancements to support in-plan income features, including income projection tools, guarantee tracking, and participant-level income illustrations.
• Money in and Loans -Must have experience in handling money in & Loan related activities, i.e. Check processing, contribution, loan initiation, Loan repayments, re-amortization etc.
• Disbursements: Distributions/Disbursements such as Hardship withdrawals, QDRO, RMD, In-service distributions, loans or experience in processing 401K contribution, loan repayments etc.
• Understanding of business rules of Payout, Qualified/Non-Qualified Plans, Roth Conversion, Roth IRA, Fiduciaries, Defined contribution, Defined Benefits/Pension
• Exposure to Pension Benefit Guaranty Corporation (PBGC) study and Public Pensions
• Understanding of plan administration, group and account setup, eligibility
• Understanding of Vesting rules and Investment management
• Knowledge of middle office and back-office processing (retirement account origination, servicing, funds payout, reconciliation of funds, etc.)
• Experience supporting or leading PMO functions for large-scale retirement transformation programs, including project planning, milestone tracking, risk management, and stakeholder reporting

Proven ability to coordinate across business, technology, and vendor teams, ensuring alignment with project timelines, scope, and quality standards in retirement platform implementations or upgrades

Skills And Attributes For Success

Consulting Skills –

• Experience in creating business process map for future state architecture, creating WBS for overall conversion strategy, requirement refinement process in multi-vendor engagement.
• Worked on multiple Business transformation and modernization programs.
• Conducted multiple Due‑Diligence and Assessment projects as part of Transformation roadmaps to evaluate current state maturity, gaps in functionalities and COTs solution features.
• Requirements Gathering, Elicitation –writing BRDs, FSDs. Conducting JAD sessions and Workshops to capture requirements and working close with Product Owner.
• Work with the client to define the most optimal future state operational process and related product configuration.
• Define scope by providing innovative solutions and challenging all new client requirements and change requests but simultaneously ensuring that client gets the required business value.
• Elaborate and deliver clearly defined requirement documents with relevant dataflow and process flow diagrams.
• Work closely with product design development team to analyse and extract functional enhancements.
• Provide product consultancy and assist the client with acceptance criteria gathering and support throughout the project life cycle.
• Managing service delivery within the agreed service level across multiple blended processes
• Implement operational governance framework quality review mechanism, communication strategy.

Technology Skills –

• Proficient in technology solution architecture, with a focus on designing innovative and effective solutions.
• Experienced in data migration projects, ensuring seamless transfer of data between systems while maintaining data integrity and security.
• Skilled in data analytics, utilizing various tools and techniques to extract insights and drive informed decision‑making.
• Strong understanding of data governance principles and best practices, ensuring data quality and compliance.
• Collaborative team player, able to work closely with stakeholders and technical teams to define requirements and implement effective solutions.

Industry certifications (ASPPA/LOMA/ RPF) will be added advantage.

Experience on these solutions is preferrable.

ALIS

OMNI

Relius

NeoSpin

Vitech

TRAC

We expect you to work effectively as a team member and build good relationships with the client. You will have the opportunity to expand your domain knowledge and skills and will be able to collaborate frequently with other EY professionals with a wide variety of expertise.

What We Offer You

At EY, we’ll develop you with future‑focused skills and equip you with world‑class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

Our Commitment

As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.

Professional Development

From entry‑level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship.

People and Culture:

In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.

Benefits

Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting‑edge learning opportunities that empower you to continually grow and excel in your professional and personal development.

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability‑related adjustments or accommodations you may need.

"We are an equal opportunity employer and are committed to Diversity, Equity & Inclusion".

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.