R&D Regional Systems Functional Analyst; Mars Global Services; Bangalore | Hyderabad | Pune

Mars (New); Bengaluru; Ibrido; INR 1.200.000 - 1.800.000; Tempo pieno

Descrizione del lavoro

Mars (New) seeks a R&D Regional Systems Functional Analyst to support R&D and Quality platforms across the region. You will translate business needs into technical requirements, drive testing, and collaborate with regional users to ensure deploys meet quality standards.

Responsibilities include incident management, training material development, data quality governance, SIT/UAT coordination, and deployment support for new capabilities. English fluency and strong communication are essential.

Competenze

• Experience with Atlas, Nexus, and ERP-agnostic systems preferred.
• Excellent communication skills and fluent English.
• Ability to translate business requirements into technical requirements.
• Experience with Power Platform (Apps, Power Automate, Power BI) and advanced Excel / data analytics tools.

Mansioni

• Key user support and training materials development.
• Develop and maintain testing documentation and scenarios.
• Incident management and SLA performance review for continuous improvement.
• Collaborate with MDT and regional users on issue resolution and deployment readiness.

Conoscenze

Power Platform

Excel

Data analytics

Communication

English fluency

Formazione

Bachelor’s degree in science or IT

Food safety/food science related subject

Strumenti

Atlas

Nexus

ERP systems

Descrizione del lavoro

Job Description: Role : R&D Regional Systems Functional Analyst Location : Bengaluru/Hyderabad/Pune

Job Purpose

To continue to deliver our commitment to the Quality Principle and protect our investment in strategic digital R&D and Quality capabilities, the business requires the right level of sustained functional expert support. The Functional Expert organization ensures the sustainability and maintenance of deployed enterprise R&D Systems/Platforms in the region; expectation to deliver functional analysis and expertise to the Business across Mars Snacking, Petcare, and Food segments. This role will work closely with the R&D Regional Systems Functional Experts, Key Business Users, and Corporate Product Owners. Day-to-day activities may include incident management, key user training support, translating business needs into technical requirements, defining test scripts, testing effective delivery of technical capability, analysis of issues and trends, root cause analysis, et al.

Job Responsibilities

Key/End User support and Knowledge Management Providing key user support as a point of escalation for system issues. Strong support for development and maintenance of key/end user training curriculum and training materials. Develops and maintains testing documentation (testing scenarios, scripts). Performance review of service level effectiveness (incident trends, SLAs) to drive continuous improvements. Partners with development team to support resolution of system issues/bugs. Drives rapid response to “Code Red” incidents and support technical teams by providing functional input into analysis, solutioning, testing and approval.

Governance (System process and data quality) Supports regional FEs in system/ data quality compliance and root cause analysis of gaps with key users/end users. Supports data analysis of Traceability issues or Regulatory queries as requested by Data Custodians.

Operational support and Change Management Incident management. Support Regional FE in CIP management, focusing on testing (SIT, coordination of UAT and End-to-end testing). Works closely with MDT (Mars Digital Technologies) team on impact assessment of system changes002E Definition of business test case scenarios based on business requirements and their translation to the MDT development and testing teams. Provides input to Data council and Corporate R&D team on reporting improvements and data analysis tools.

New capability deployment Supports Functional Expert in deployment activities by executing data and process analysis. Manages deployment related development requests (VADS) and service tickets. Supports Key/end user training journey (defining curriculum, developing training materials, executing training sessions, supports hyper‑care).

Job Specifications/Qualifications

Education & Professional Qualifications Minimum bachelor’s degree in science or IT systems or equivalent in food safety/food science or related subject area is desirable Experience in R&D, Quality, R&D systems, Supply or DT/Business partnership preferred Knowledge / Experience Experience with Atlas, Nexus, and ERP Agnostic systems preferred Excellent networker, easily builds rapport remotely Excellent communication skills (oral and written). Fluent in English Ability to translate business requirements into technical requirements Experience with Power Platforms (Apps, Power Automate, PBI) and advanced Excel and/or other data analytics tools preferred Strong data analysis capability

Mars is a family-owned business with more than $35 billion in global sales. We produce some of the world’s best-loved brands: M&M’s®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, BEN’S ORIGINAL®, and COCOAVIA®. Alongside our consumer brands, we proudly take care of half of the world’s pets through our nutrition, health and services businesses such as Banfield Pet Hospitals™, BluePearl®, Linnaeus, AniCura, VCA™ and Pet Partners™. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire our 140,000 Associates into taking action every day towards creating the world we want tomorrow.