Quality & Training Team Leader

Attarix Talent Solutions Mumbai; Thane, Navi Mumbai, Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Attarix Talent Solutions Mumbai is seeking a seasoned BPO Quality/QA leader with 5+ years in quality leadership and strong exposure to sales processes. The role focuses on call audits, real-time coaching, training and performance analytics to improve conversion, productivity and CX.

The ideal candidate will lead quality initiatives across BPO operations, drive sales quality, improve first-call resolution, and enhance revenue through data-driven coaching and process improvements, while mentoring

Qualifications

• 5+ years in BPO quality/QA leadership.
• Exposure to sales processes and revenue impact.
• Experience in coaching and analytics.

Responsibilities

• Lead BPO quality through call audits, real-time coaching, training and analytics.
• Drive sales quality, conversion, FCR, productivity and CX.
• Improve processes and revenue through data-driven initiatives.

Skills

Quality leadership

Call auditing

Real-time coaching

Team management

Sales process exposure

Performance analytics

Customer experience

Job description

5+ years in BPO Quality/QA leadership with strong sales-process exposure, call auditing, real-time coaching, team management, performance analytics and proven impact on conversion, productivity & CX.

5 days US Shift (Night Shift) 9:00 PM-6:30 AM IST.

Required Candidate profile

Lead BPO quality through call audits, real-time coaching, training and analytics. Drive sales quality, conversion, FCR, productivity and customer experience while improving processes and revenue.