Quality Specialist Complaints

Jobgether SRL; India; À distance; INR 400 000 - 700 000; Plein temps

Avantages offerts par ce poste

Remote work from India

Full-time employment

Healthcare industry experience

Professional development

Cross-functional collaboration

Meaningful contribution

Résumé du poste

Jobgether SRL, on behalf of a partner company, invites applications for a Quality Specialist Complaints based in India. This full-time remote role focuses on maintaining product quality and patient safety within the healthcare and pharmaceutical sector.

You will manage complaint documentation, analyze data, and support continuous improvement with Excel, Access and PowerPoint. Excellent English and attention to detail are essential as you collaborate with cross-functional teams and ensure

Qualifications

• Master of Science or equivalent qualification.
• Vocational qualification in a relevant field (e.g., PTA/PKA/CTA/MTA).
• At least one year of professional experience in healthcare.
• Proficient in Excel, Access, and PowerPoint for data handling and reporting.
• Business-fluent English communication in writing and speaking.
• Strong attention to detail and data integrity.
• Ability to work remotely with minimal supervision.

Responsabilités

• Support receipt, processing, documentation, and tracking of product complaints.
• Review complaint information for completeness and accuracy; maintain records.
• Analyze complaint data to identify trends and improvement opportunities.
• Maintain databases, spreadsheets, and reports for complaint management.
• Use Excel, Access, and PowerPoint to prepare clear reports and presentations.
• Collaborate with internal teams to ensure proper handling of complaints.
• Maintain traceable records and follow documentation practices.
• Contribute to continuous improvement of complaint-handling workflows.
• Handle sensitive information with confidentiality.
• Communicate findings in English to colleagues and stakeholders.

Connaissances

Data analysis

Attention to detail

Communication

Remote work

Documentation

Formation

Master of Science (MSc) or equivalent

Pharmacy Technician / PTA / PK A / CTA / MTA or equivalent

Outils

Excel

Access

PowerPoint

Description du poste

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Quality Specialist Complaints based in India.

As a Quality Specialist Complaints, you will play an important role in maintaining product quality and supporting customer safety within the healthcare and pharmaceutical sector. You will contribute to the effective management and documentation of product complaints, helping ensure that quality concerns are handled accurately and in accordance with established procedures. Working with quality, healthcare, and cross-functional teams, you will help identify potential issues, maintain reliable records, and support continuous improvement initiatives. This position requires strong analytical skills, attention to detail, and the ability to manage quality-related information efficiently. You will use your scientific knowledge and digital skills to support robust quality processes in a structured, compliance-focused environment. This is a full-time remote opportunity for a detail-oriented professional seeking to contribute to high standards in healthcare product quality.

Accountabilities

• Support the receipt, processing, documentation, and tracking of product complaints in accordance with established quality procedures and applicable requirements.

• Review complaint information for completeness and accuracy, ensuring that relevant records and supporting documentation are properly maintained.

• Assist in the collection, organization, and analysis of complaint-related data to identify trends, recurring issues, and potential areas for improvement.

• Maintain accurate databases, spreadsheets, and reports to support complaint management, quality monitoring, and internal reporting activities.

• Use Microsoft Excel, Access, and PowerPoint to manage quality information, analyze data, and prepare clear, structured reports and presentations.

• Collaborate with relevant internal teams to ensure that complaints are communicated, documented, and followed up on appropriately.

• Support quality assurance activities by maintaining traceable records and following established documentation and data-handling practices.

• Contribute to continuous improvement initiatives by helping identify opportunities to enhance complaint-handling workflows, data accuracy, and operational efficiency.

• Handle sensitive product and quality information with professionalism, accuracy, and appropriate confidentiality.

• Communicate complaint-related findings and updates clearly in English, supporting effective coordination with colleagues and stakeholders.

Requirements:

• A scientific education, such as a Master of Science (MSc) degree or an equivalent qualification.

• A vocational qualification in a relevant field, such as Pharmacy Technician (PTA), Pharmacy Commercial Assistant (PKA), Chemical Technician Assistant (CTA), Medical Technical Assistant (MTA), or an equivalent qualification.

• At least one year of professional experience in the healthcare sector, such as a pharmacy, hospital, pharmaceutical wholesaler, or manufacturing organization.

• Excellent working knowledge of Microsoft Excel, Access, and PowerPoint, with the ability to manage data, maintain records, and prepare reports efficiently.

• Business-fluent English skills, including the ability to communicate clearly in writing and verbally in a professional environment.

• Strong attention to detail and accuracy when reviewing documentation, processing information, and maintaining quality records.

• Good analytical and organizational skills, with the ability to structure information, identify discrepancies, and manage multiple tasks systematically.

• A responsible and methodical approach to handling complaints, maintaining documentation, and following established procedures.

• Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams.

• A commitment to quality, data integrity, confidentiality, and continuous improvement within a healthcare or pharmaceutical setting.

• The ability to work independently in a remote environment while maintaining productivity, accuracy, and clear communication with colleagues.

Benefits:

• Remote work opportunity: Work remotely from India, offering flexibility in your day-to-day working environment.

• Full-time employment: A full-time position providing the opportunity to build experience in quality and complaint management.

• Healthcare industry experience: Develop your expertise in product quality, complaint handling, and quality-related processes within the healthcare or pharmaceutical sector.

• Professional development: Strengthen your scientific, analytical, documentation, and data-management skills through practical quality-focused responsibilities.

• Cross-functional collaboration: Work with relevant teams to support quality processes, effective communication, and continuous improvement.

• Meaningful contribution: Help support product quality, reliable complaint management, and high standards of healthcare operations.

• Compensation and additional benefits: Salary details, healthcare coverage, paid leave, insurance, and other employee benefits have not been specified in the available job description and should be confirmed during the recruitment process.