Quality Senior Manager

Citigroup Inc.; Chennai District; On-site; INR 15,00,000 - 25,00,000; Full time

Job summary

A major financial services company is seeking a Quality Sr. Manager to lead teams and enhance quality operations. Candidates must have a minimum of 15 years of experience in retail banking operations, with hands-on expertise in debit/credit cards and lending products. The role involves managing multiple teams, ensuring compliance with regulations, and maintaining high standards of quality control. Applicants should possess strong communication and judgment skills, along with a Bachelor's degree, while a Master's is preferred.

Qualifications

• Minimum 15+ years of experience in relevant fields.
• Hands-on experience in debit/credit cards, lending products.
• Experience in quality control and process audit required.

Responsibilities

• Manage one or more teams for quality initiatives.
• Evaluate and resolve complex departmental issues.
• Oversee staffing and training for operational needs.
• Provide evaluative judgment based on analysis.
• Ensure compliance with laws and regulations.

Skills

Retail Banking Operations

Compliance

Vendor Audit

Risk and Control

Quality Control

Process Audit

Communication

Diplomacy

Education

Bachelor’s Degree

Master’s Degree

Job description

Quality Sr. Manager – C13

The Quality Sr Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.

Responsibilities

• Manages one or more teams through subordinate supervisors or managers; oversees larger quality initiatives.
• Evaluates and resolves occasionally complex and variable issues with significant departmental impact.
• Maintains appropriate staffing requirements to meet operational needs. Manages all training and development needs for assigned personnel.
• Applies in-depth understanding of how areas collectively integrate within the sub function as well as coordinate and contribute to the objectives of the entire function; and, requires basic commercial awareness.
• Evaluates subordinates' performance and makes recommendations for pay increases, hiring, terminations and other personnel actions.
• Demonstrates a comprehensive understanding of how own area collectively integrates to contribute to achieving overall business goals; requires basic industry knowledge.
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
• Directs area supported through responsibility for delivery of end results and shared responsibility for budget management; accountable for resource planning.
• Ensures essential procedures are followed and contributes to defining standards.
• Developed communication and diplomacy skills are required to persuade and influence others; may negotiate with external parties.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications

• Minimum 15+ Years of Experience
• Experience in Retail Banking Operation with Hands on experience in products like debit/credit cards, lending products, loans, payments and transactions.
• Experience in Compliance, Vendor Audit, Risk and Control, Quality Control, Process Audit.

Education

• Bachelor’s/University degree, master’s degree preferred

Shift : Night Shift.

Job Family Group: Operations - Core

Job Family: Operations Quality

Time Type: Full time

Please see the requirements listed above.

For complementary skills, please see above and/or contact the recruiter.

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