Quality, Risk & Compliance Manager

JLL; Bengaluru; On-site; INR 900,000 - 1,600,000; Full time

Job summary

JLL in Bengaluru is seeking a Regional Risk and Compliance Manager to develop, deploy and manage the Account Risk and Compliance Strategy across the Asia Pacific portfolio. You will work with senior management, educate regional teams, ensure contract requirements are met and drive continuous improvement in quality, risk and compliance programs.

Responsibilities include incident management, BCP, ethics and information security compliance, and collaboration with client and global leadership to

Qualifications

• 10–15 years of management experience in risk, compliance, legal, audit, or related field.
• Broad acumen of corporate real estate / facilities management processes and services.
• Experience advising senior management at policy level.
• Strong communication and reporting skills; ability to work across cultures and remote teams.

Responsibilities

• Develop, deploy and manage the Account Risk and Compliance Strategy for Asia Pacific.
• Monitor compliance/risk health and lead risk assessments and incidents management.
• Lead ethics, anti-bribery, anti-corruption, and data privacy programs; ensure information security compliance.
• Collaborate with client and JLL leadership to align policies and controls across regions.

Skills

Risk management

Compliance

Incident management

Policy development

Training delivery

Stakeholder management

Communication skills

Change management

Root cause analysis

Audits

Education

Bachelor's degree in Business or Legal fields

Job description

We are seeking a professional to join the Account Quality, Risk and Compliance Team. This is an opportunity for an ambitious, highly motivated individual to be part of a dynamic global team that is committed to assisting the client and Firm in achieving its objectives by helping manage risk and complex compliance requirements. This role provides opportunities to work with senior management and gain international exposure that will broaden your professional skills in a rewarding and challenging environment.

The Regional Risk and Compliance Manager is responsible for developing, deploying, supporting, and managing the Account Risk and Compliance Strategy, as well as managing overall risk to JLL and the client across the client's Asia Pacific regional portfolio.

Goals (but not limited to):

• Set, execute & continuously improve our Quality, Risk and Compliance Programs and Strategy
• Accountable for successful development, implementation, and management of the account's Quality, Risk and Compliance platform and strategy across the Asia Pacific region
• Delivery of education and understanding of the program by the regional and country JLL teams
• Successful delivery of the contract requirements
• Resolution of delivery issues with the affected managers/sites
• Promote a positive, proactive culture of Quality, risk and compliance across the account

Continual Regional monitoring, assessment, and reporting of account compliance/risk health with trending positive results, minimization of costly errors

ESSENTIAL DUTIES and RESPONSIBILITIES

• Accountable for overall Quality,Risk and compliance performance across the Asia Pacific portfolio for all services provided to client. Also accountable for performance of JLL Client Assurance Program.
• Incident Management process management, education, and compliance. Review trending of incidents, including root cause analysis and continuous improvement opportunities.
• BCP process management, education, and compliance. Ensure routine testing and documentation is in place and that teams are educated and complying with requirements.
• Support compliance with Ethics, Anti-Bribery and Anti-Corruption, and Modern Slavery programs within your region through education, assurance, and incident management.
• Support compliance with information security and data privacy programs within your region.
• Understand client policy and contractual requirements, acting as the single point of contact within the region to educate, identify, and address scope alignment issues in partnership with regional and global management. Provide technical guidance to both client and JLL teams.
• Monitor compliance to the contract, statutory requirements, policies and procedures through risk assessments and sampling.
• Monitor account performance utilizing the established account reporting, meetings, and other applicable information sources (may include development of routine and ad hoc reports on risk related matters).
• Manage a Risk Register within your region, ensuring timely closure of action plans to mitigate risks to an acceptable level.
• Meet regularly with the Client, Country, Regional, and Global JLL leadership to provide assurance and advice on various risk and compliance matters.
• Participate in the investigation and resolution of high-level risk events, including legal, sensitive incidents, and insurance claims, liaising with clients, leadership, suppliers, legal, and risk management as required.
• Establish and implement necessary communication strategy for the improvement and awareness of quality, risk, and compliance issues across the Account.
• Manage and support special projects across the account as required.
• Ensure Risk and Compliance training is delivered within your area of responsibility
• Support the supplier risk and compliance programs in conjunction with global and regional sourcing and supplier management teams (SCCP).
• Build tools, policies, and best practices in support of all deliverables.

Respond to all ad hoc inquiries and deliverables regarding operational risk and compliance inquiries.

• Timely and accurate work product
• Active participation in Risk and Compliance program strategy, implementation, and improvement
• Successful leadership of continuous improvement projects, to be assigned and agreed individually
• Global and Regional Compliance to established JLL Audits, Client Audits, and other compliance reviews

Contributes to the growth of the account and firm through collaboration and best practice sharing across the team, accounts, and JLL corporate

• At least 10-15 years management experience within a risk, compliance, legal, audit, or related field.
• Broad acumen of corporate real estate / facilities management processes and services (e.g., engineering, facilities management, health and safety, project management, etc.); exposure to other corporate areas, such as procurement, finance, information technology, etc., a plus.
• Practical working knowledge of risk management frameworks and processes.
• Experience advising senior management at policy level.
• Significant practical experience of problem-solving issues in a dynamic/diverse, time sensitive environment.
• Experience investigating incidents, identification of root cause, and reporting objectively.
• Change management experience.
• Ability to develop effective and easy to use processes.
• Ability to communicate effectively verbally, through presentations and reporting.
• Self-motivated team player, with the ability to work independently without direct instruction and in a highly matrixed team, influencing multi-cultural and highly geographically dispersed teams remotely
• Proven Leadership, with the ability to work with clients, higher level managers, as well as site facility and engineering managers
• Must have a pragmatic and cost-effective approach to risk and compliance management while ensuring high bank requirements are fully met
• In-depth knowledge and understanding of risk and compliance concepts, theories, and principles
• Strong interpersonal skills including perseverance, influencing, persuading & negotiation skills
• Basic understanding and ability to apply knowledge and skills in relation to Quality and Risk Management standards (e.g., ISO9001/ISO31000)

Problem Solving, including the ability to use strong logic and linkage of related data points to solve problems and create effective new solutions

• Bachelor's Degree, ideally in relevant Business or Legal fields
• Commercial real estate / facilities management experience
• Audit, Internal Audit, and/or Quality Management qualification or experience preferred
• Six Sigma trained, and/or Process Management experience desirable but not required
• Second language a plus

Location in Bangalore preferred.