Quality Manager

Rollick Ice Cream; Howrah; On-site; INR 8,00,000 - 12,00,000; Full time

Job summary

A leading ice cream manufacturer based in Howrah is seeking a Manager - Quality Assurance to oversee quality processes and ensure compliance with regulatory standards. The role requires expertise in quality management systems and a strong background in FMCG or dairy manufacturing. Responsibilities include managing a team, conducting audits, and collaborating with suppliers to maintain product integrity. Interested candidates should send their resumes to the provided email.

Qualifications

• Bachelor's degree in Food Science, Quality Management, or related fields.
• 10+ years of experience in quality assurance, preferably in FMCG or dairy/ice cream manufacturing.

Responsibilities

• Design and implement quality production processes.
• Ensure compliance with industry regulations and food safety requirements.
• Monitor quality process effectiveness and implement improvements.
• Conduct regular testing and inspections during production.
• Investigate quality issues and implement corrective actions.
• Collaborate with suppliers to assure raw material quality.

Skills

Quality Management Systems (QMS) Implementation

Regulatory and Food Safety Compliance

Root Cause Analysis and Corrective Actions

Process Optimization and Data-Driven Improvement

Supplier Quality Management

Education

Bachelor's degree in Food Science

10+ years of experience in quality assurance

Job description

Job Location

Job Location : Howrah Dhulagarh Factory

Role & responsibilities

Role Summary

The Manager - Quality Assurance is tasked with ensuring that all production processes adhere to stringent quality and regulatory standards while fostering a culture of continuous improvement. This role is pivotal in the design and execution of comprehensive quality management systems and the optimization of workflows through close collaboration with cross-functional teams. The manager guarantees that all products consistently meet the company\'s quality benchmarks and comply with industry regulations, safeguarding product integrity and safety. The role requires minimal travel for business purposes.

Job Responsibilities

• Quality Process Design:

  Design and implement production processes ensuring adherence to internal quality benchmarks.

• Regulatory Compliance:

  Ensure compliance with industry regulations and food safety requirements. Align processes with both national and international standards.

• Collaboration with PDI and Production Team:

  Work closely with the Product Development & Innovation and Production team to streamline workflows. Ensure quality is maintained throughout product development. Oversee hygiene and sanitation practices across production, storage, and distribution to prevent contamination and ensure food safety compliance.

• Process Monitoring & Improvement:

  Monitor quality process effectiveness regularly for optimization. Implement data-driven improvements for product consistency and efficiency.

• Internal Audits & Inspections:

  Conduct regular in-process testing and inspections throughout production to ensure consistency and identify quality deviations early. Inspect final products to ensure adherence to quality standards.

• Root Cause Analysis & Corrective Actions:

  Investigate customer complaints regarding product quality, identify root causes, and implement corrective actions to improve customer satisfaction and prevent recurrence.

• Supplier Quality Management:

  Collaborate with suppliers to ensure raw material quality compliance. Address supplier-related issues affecting product quality.

• Documentation & Reporting:

  Maintain accurate records of processes, audits, and compliance. Provide regular quality reports to senior management.

• Quality Training & Development:

  Provide training to production and QC teams on quality standards. Promote best practices to foster a culture of quality.

• Team Management:

  Lead and mentor the QA and QC team, fostering a culture of accountability, continuous improvement, and collaboration to drive performance and achieve organizational goals.

Interfaces

External Interfaces

• Regulatory Bodies
• Suppliers
• Quality Certification Agencies
• Consultants

Internal Interfaces

• PDI Team
• Production Team
• Procurement Team
• Logistics Team

Job Requirements

Educational Qualification and Experience

• Bachelor\'s degree in Food Science, Quality Management, or related fields.
• 10+ years of experience in quality assurance, preferably in FMCG or dairy/ice cream manufacturing.

Competencies

Technical

• Quality Management Systems (QMS) Implementation
• Regulatory and Food Safety Compliance
• Root Cause Analysis and Corrective Actions
• Process Optimization and Data-Driven Improvement
• Supplier Quality Management

Behavioral

• Attention to Detail and Accuracy
• Analytical Thinking and Problem-Solving
• Leadership and Team Development
• Collaboration and Cross-Functional Coordination
• Adaptability and Continuous Improvement Mindset
• Accountability and Ownership
• Effective Communication for Training and Mentoring
• Customer-Centric Focus on Quality Standards

KRA & KPI

• Implement quality processes: Compliance with quality benchmarks and regulatory standards.
  Number of quality processes implemented within timelines.
• Monitor production processes: Number of production deviations identified and corrected. Maintain root cause analysis documents. Achieve reduction in recurring quality issues.
• Conduct internal audits: Accuracy and completion of audits within deadlines. Percentage of audit findings addressed and closed.
• Manage supplier quality: Ensure raw materials meet quality standards.

Interested candidate please share your resume [e-mail]