Quality Control - Operations Analyst

J.P. Morgan; Bengaluru; On-site; INR 5,00,000 - 7,00,000; Full time

Job summary

A leading financial institution is seeking a Quality Control Specialist – Operations Analyst in Bengaluru, India. This role involves ensuring compliance with SLAs while managing financial processes like Deal Closing and Repayments. The ideal candidate will possess a background in finance and analytical skills, and must have at least 6 months of relevant experience. Join us for a dynamic career in a collaborative environment with diverse responsibilities.

Qualifications

• Minimum 6 months of experience in financial services with strong delivery.
• Ability to analyze business financial statements and cash flow.
• Skills to manage clients and engage stakeholders effectively.

Responsibilities

• Ensure compliance with Service Level Agreements (SLAs).
• Manage financial processes including Deal Closing and Repayments.
• Act as the point of escalation for process-related issues.

Skills

Analytical skills

Interpersonal skills

Time management

Research skills

Client management

Education

Bachelor's degree in finance or related field

Job description

Quality Control Specialist – Operations Analyst, a vital role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a QC Specialist, you will gain valuable exposure to various aspects of operating a banking office, contributing to the seamless functioning and success of our financial services. Join us to play an integral role in our dynamic and collaborative environment.

Job Summary

As a Quality Control Specialist – Operations Analyst within our Loans group, you will be responsible for reviewing / executing all assigned tasks while ensuring compliance with Service Level Agreements (SLAs). Your role will involve working across various processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This position offers a unique opportunity to enhance your skills in performing Nostro & Past Due Reconciliation, allowing you to make a significant impact on our operations.

Job Responsibilities

• Adhere to established QUALITY & QUANTITY SLAs consistently.
• Ensure 100% compliance with process-related policies, guidelines, and controls.
• Manage Deal Closing, Drawdowns, Rollovers, Repayments, and other financial processes efficiently.
• Support the secondary trading desk with trade booking and settlements.
• Liaise with bank departments and external contacts, including Borrowers and Trustees.
• Follow up timely with agents or customers for any missing notifications.
• Complete all funding within the SLA on the same day.
• Serve as the SME and first internal POC for process-related queries and clarifications.
• Act as the first point of escalation for process-related issues from customers.
• Pay attention to detail to ensure all documents are processed correctly.
• Identify changes to processes to improve productivity and efficiency.

Required qualifications, capabilities and skills

• Hold a bachelor's degree in finance or a related field, or possess equivalent work experience.
• Minimum 6 months of experience in the financial services industry with a proven track record of delivery.
• Understand business financial statements, cash flow capacity, and loans across various industries.
• Exhibit strong research, analytical, and comprehension skills to analyze large data sets.
• Manage clients effectively, build partnerships, and lead while engaging multiple stakeholders.
• Utilize effective time management and prioritization skills to achieve business objectives.
• Communicate effectively with strong interpersonal and analytical skills, working independently on multiple assignments

Preferred qualifications, capabilitiesand skills

• Build relationships with clients, internal partners, and peers effectively.
• Recognize issues or problems that need to be escalated promptly.
• Develop domain learning and exhibit strong interpersonal and communication skills.
• Apply analytical thinking and problem-solving skills effectively.
• Understand the product lifecycle and area product management thoroughly.