Quality Control Manager, Customer Experience

Epic Games (Portuguese); Hyderabad; On-site; INR 15,759,311 - 23,400,190; Full time

Job summary

Google is hiring a Quality Control Manager, Customer Experience to onsite in Hyderabad, Telangana. You will manage a portfolio of businesses, understand their marketing objectives, and drive success metrics.

As a GCS Account Strategist, you will collaborate with sales teams to improve campaign performance, implement best practices, drive product adoption, and influence client budgets to achieve ambitious goals.

Qualifications

• Manage a portfolio of businesses and understand their marketing objectives and success metrics.
• Build trusted relationships and translate business needs into powerful advertising solutions.
• Work with Google teams to improve campaign performance and product adoption.

Responsibilities

• As a GCS Account Strategist, you will be a seller to strategic customers.
• Develop short- and mid-term strategies (1–6 months) to meet goals.
• Collaborate with sellers to shape the future of advertising in the AI era.

Job description

# Quality Control Manager, Customer ExperienceGoogle • onsite • Street No. 13, Kondapur, Raja Rajeshwara Nagar, Hyderabad, Telangana 500084, India • full\_timePay: USD 165000.00 - USD 245000.00 / unspecifiedBusinesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.Responsibilities:Manage a portfolio of businesses and develop a comprehensive understanding of their business challenges, marketing objectives, and success metrics.Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.As a GCS Account Strategist, you will be a seller to GCS’ strategic customers. With a more focused portfolio of clients, you will gain a deep understanding of their clients’ marketing objectives and build short- and medium-term (1–6 month) strategies to meet those goals, in part by improving campaign performance, implementing best practices, driving Google product adoption, and influencing customer budgets.Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.