Quality Control Analyst - AR

PeopleStrong; Chennai District; On-site; INR 400,000 - 650,000; Full time

Job summary

PeopleStrong is seeking a Quality Control Analyst - AR in Tamil Nadu. The candidate will manage denials processing, claims follow-up, and customer service while ensuring adherence to project quality processes and client metrics.

Coaching, data tracking, and QA reporting are key parts of the role. Responsibilities include participating in client calls, identifying quality targets, collecting error data, and maintaining SLA adherence.

Qualifications

• Role involves managing denials processing, claims follow-up, and customer service.
• Ensure project quality processes are followed and metrics achieved.
• Provide coaching and track data for improvements.
• Collaborate with operations and training teams to improve curriculum.
• Maintain QA reports and meet SLAs.

Responsibilities

• Participate in client calls to understand quality requirements.
• Identify methods to achieve quality targets with operations manager.
• Collect data on errors in transactions (chart, claim, EOBs).
• Provide face-to-face feedback and daily error-type emails.
• Coach employees to minimize errors and improve performance.
• Provide inputs to the training team to improve curriculum.
• Test files/batches for new clients/processes during familiarization.
• Generate QA reports daily.
• Meet internal & external SLA as defined.
• Adhere to company policies and procedures.
• Quality audits, coaching & training as per process.
• Minimum of 1.5 years of professional experience.
• Sound knowledge in Healthcare concepts.
• Strong analytical and judgmental skills.
• Quality feedback/refresher sessions.
• Prepare and maintain quality status reports.

Skills

Quality Control

Public Relations

Contract Negotiation

Accounts Receivable

Healthcare

Process Improvement

Revenue Cycle

BPO

Team Building

Medical Billing

Auditing

Job description

• TAMIL NADU

Posted On 14 Aug 2026

End Date 28 Aug 2026

Required Experience 3 - 5 years

Basic Section

No. Of Openings 1

Grade 1D

Designation Quality Control Analyst - AR

Closing Date 28 Aug 2026

Organisational

Skills

Skill

Quality Control Public Relations Contract Negotiation Accounts Receivable Healthcare Process Improvement Revenue Cycle BPO Team Building Medical Billing Auditing

Education Qualification

CERTIFICATION

Job Description

Role Description Overview:

The QC is accountable to manage day to day activities of Denials Processing/ Claims follow-up/ Customer Service and Ensuring that project related quality processes are followed by associates, client specific metrics and internal metrics are achieved, provide coaching to employees, track and trend data for improvement

Responsibility Areas:

• Participate in client calls and understand the quality requirements both from process perspective and for targets
• Identify a method to achieve the quality targets and implement the same in consultation with operations manager / Team Manager
• Collect data on individual transactions (chart, claim, EOBs etc) on the errors
• Provide face to face feedback and also send emails with the type of errors etc. on daily basis
• Coach employees to minimize errors and improve performance
• Provide inputs to the training team on common mistakes made to enhance training curriculum
• Test files/batches for new clients/processes to be processed as part of familiarization
• Generation of QA reports on a daily basis
• Attainment of Internal & External SLA as per Process Defined.
• Strict adherence to the company policies and procedures.
• Extensive Quality experience Audits, Coaching & trainingas per process defined.
• Min of 1.5 Yrs of Professional and Relevant Experience
• Sound knowledge in Healthcare concept.
• Critical problem solving and issue resolution
• Must have Good Product and Process Knowledge
• Must have good analytical and judgmental skills
• Quality Feedback/Refresher sessions
• Prepare and Maintain Quality status reports