QUALITY AND PROCESS EXCELLENCE LEAD L3

Wipro; Hyderabad; Presencial; INR 1 800 000 - 3 200 000; Tempo integral

Resumo da oferta

Wipro in Hyderabad seeks a senior Quality and Process Excellence Lead to drive process improvement across complex accounts and ensure governance of quality initiatives.

With 10+ years of experience, you will lead benchmarking, identify gaps, mitigate CSAT risks, and champion standardization using Six Sigma, Lean, and Kaizen to improve profitability and client satisfaction.

Qualificações

• Mandatory skills: Quality.
• Experience of more than 10 years in quality and process excellence.

Responsabilidades

• Support process excellence initiatives and drive improvement projects.
• Benchmark and deploy best practices across accounts.
• Identify process gaps and opportunities to improve efficiency.
• Mitigate CSAT risks by addressing potential dissatisfaction drivers.
• Work with customers and operations leadership to drive improvements to closure.
• Drive projects to improve and maintain profitability of processes.
• Govern Quality/Process Excellence initiatives for large engagements.
• Promote a culture of process improvement using Six Sigma, Lean and Kaizen.
• Drive standardization and ensure compliance in internal and client processes.
• Ensure all process metrics are met.
• Lead consulting assignments delivering business value through quality initiatives.

Conhecimentos

Quality

Descrição da oferta de emprego

Job description:

Job Description

Role

Quality and Process Excellence Lead

͏

Do

• Supporting process excellence initiatives and drive improvement projects in a complex and fast paced environment.
• Driving benchmarking and best practices deployment across accounts.
• Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes.
• Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks.
• Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.
• Driving projects to improve and maintain the profitability of the process.
• Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements.
• Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen.
• Drive standardization practices and ensure strict compliance in internal and client defined processes.
• Ensure all process metrics are met.
• Lead consulting assignments and deliver business value to the customers through quality initiatives.

Mandatory Skills: Quality
.

Experience: >10 YEARS
.

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