Quality Analyst

TELUS Digital; Dadri; Vor Ort; INR 450.000 - 750.000; Vollzeit

Benefits dieser Stelle

Competitive salary & Attaractive Bonus

Medicare Facility(free online consult)

Free pick up and drop within 35 Kms

Medical Insurance

Life Insurance

Zusammenfassung

TELUS Digital is seeking a Quality Analyst for its International Sales Process. You will audit transactions, generate performance reports, and identify opportunities to improve customer experience. The role requires 2 years of QA experience, strong English communication, and willingness to work in shifting schedules.

Collaboration with cross-functional teams is essential to drive accuracy and compliance. Responsibilities include investigating complaints, recommending corrective actions, and

Qualifikationen

• Graduate or postgraduate candidates only, undergraduates not eligible.
• Minimum 2 years of experience as Quality Analyst in international sales processes.
• Willing to work in shifting schedules and capable of handling pressure.
• Excellent written and oral communication in English.
• Proficient in Excel and Google Sheets (desirable).

Aufgaben

• Audit transactions by Sales to ensure quality and customer experience.
• Create and update Customer Experience reports (Daily Internal Errors, Scorecard, MIS).
• Analyze data to identify improvements and drive account performance.
• Investigate customer complaints and non-compliance; recommend corrective actions.
• Conduct calibration sessions with the Operations Team.

Kenntnisse

Communication

Analytical skills

Problem solving

Work under pressure

English proficiency

Ausbildung

Graduate

Post graduate

Tools

Excel

Google Sheets

Jobbeschreibung

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace.

Description

Role & Responsibilities

• Audit transactions by Sales based on internal quality assurance and/or external customers to provide an excellent experience
• Reporting - Creates & updates Customer Experience reports (e.g., Daily Internal Errors, Scorecard Upload, MIS, etc.) for the account by retrieving and updating the respective files and data. Maintains the files updated for accurate analysis and process improvement / innovation.
• Targeted analysis - Reviews, analyzes, and interprets data that affects Customer Experience metrics. Highlights areas for improving immediate necessities, and overall strengths impacting customer experience. Creates effective recommendations to drive account performance.
• Flagging behaviors - Investigates customer complaints and/or non-compliance to Customer Experience standards. Recommends corrective actions in accordance with applicable company policies. Issues Incident Reports to the Team Leaders for red flag CSR behaviors and compliance requirements observed during transaction monitoring. Performs further deep dive of other relevant data when necessary.
• Conducts calibration session with Operation Team

Preferred Candidate Profile

• Qualification : Graduate, Post Graduates can apply (undergraduates are not eligible)
• Minimum 2 Years of experience as Quality Analyst from International Sales Process
• Should be willing to work in shifting schedules
• Excellent written and oral communication
• Excellent problem-solving and analytics skills
• Seek appropriate guidance and advice to deliver quality outcomes. Works under limited supervision.
• Excel & G-Sheet knowledge (Desirable)
• Excellent verbal and written communication
• Must have ability to work under pressure
• Excellent communication in English.

Perks and Benefits

• Competitive salary & Attaractive Annual Bonus
• Medicare Facility(free online consultation with Doc)
• Free pick up and drop facility will be provided within 35 Kms range
• Medical Insurance
• Life Insurance
• Competitive salary & Attaractive Annual Bonus
• Medicare Facility(free online consultation with Doc)
• Free pick up and drop facility will be provided within 35 Kms range
• Medical Insurance
• Life Insurance

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About Company

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.