QA Consultant

Bill Gosling Outsourcing; Gurugram District; On-site; INR 300,000 - 600,000; Full time

Benefits offered by this job

Growth Opportunities

Comprehensive Training

Team-Oriented Culture

Diversity & Inclusion

Fun Workplace

State-of-the-Art Offices

Rewarding Work

Job summary

Bill Gosling Outsourcing is seeking a Quality Consultant to join our team in Gurugram District, Haryana. In this role, you will evaluate and audit customer interactions across various channels to maintain high-quality standards. This position offers numerous growth opportunities and a supportive, team-oriented culture.

You will engage in comprehensive training to ensure your success and participate in a vibrant workplace that celebrates diversity and inclusion.

Qualifications

• Ability to evaluate telephone, email, and chat communications.
• Strong attention to detail to ensure quality variance is satisfactory.
• Effective communication skills for providing detailed feedback.

Responsibilities

• Ensure quality variance remains below threshold and scores are good.
• Write feedback for performance development.
• Participate in calibration calls for scoring consistency.
• Meet productivity targets daily.
• Complete client-specific training and implement updates.
• Engage in training programs to enhance skills.

Job description

Join a Team That’s Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, focusing on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results.

As a Quality Consultant, you will evaluate and audit conversations/transactions on behalf of assigned client processes as per pre-defined guidelines, ensuring zero or minimal quality variance while maintaining productivity parameters. You will evaluate telephone, email, and chat communications, and provide detailed feedback via an evaluation tool to the customer.

What You’ll Do

• Consistently ensure that quality variance is well below threshold and internal quality scores are exemplary
• Write feedback, if applicable, to enthuse performance development at an agent level and per client instructions
• Regularly participate in client/internal calibration calls to ensure consistency of scoring and knowledge
• Meet and exceed daily volume and productivity targets
• Successfully clear the client specific training and ensure all subsequent updates are well understood & implemented
• Participate in various internal/external training programs to continuously hone required skills and knowledge base.

Abide by all HR policies and processes including but not limited to code of conduct, attendance, and floor discipline.

Why Join Us?

• Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
• Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.
• Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
• Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.
• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
• Rewarding Work: Help businesses grow while making a real difference in people’s lives!

Bill Gosling Outsourcing – Where your career thrives!

Get to Know Us Better! We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.