Publishing Operations Value Stream Quality Analyst

Sage Pub; Gurugram District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Sage Publishing Operations seeks a Quality Analyst to transform value‑stream data into actionable insights and reports that drive cost reductions, productivity gains, and process quality improvements. You will embed data‑led improvements by managing Sage workflow systems and training users across publishing platforms.

The role emphasizes Lean Six Sigma practice, analytical rigor, and clear communication to partners and stakeholders, enabling widespread adoption of standardized processes.

Qualifications

• Certification in Lean Six Sigma (Green or Black Belt) is required.
• Proven experience with quality tools and running Six Sigma or Lean projects.
• Experience with Microsoft Office 365 apps.
• Strong analytical, problem-solving, and communication skills.

Responsibilities

• Identify, capture, and analyze value stream data to support decision‑making for cost optimization and productivity improvements.
• Develop value stream reports and dashboards across Publishing Operations.
• Present data for Kaizen and Value Stream Mapping events with root cause analysis.
• Use data-driven insights to identify trends and anomalies across value streams.
• Build intuitive visual representations of data to aid decision-making.
• Communicate findings clearly to collaborators and stakeholders.
• Configure workflow templates in Sage’s system to support standardized processes.
• Set up new users and provide access to process documentation for optimal use.
• Conduct user acceptance testing and document findings in Jira.
• Publish newsletters detailing new workflow changes to drive adoption.

Skills

Lean Six Sigma

Quality tools

Six Sigma/Lean projects

Microsoft Office 365

Analytical skills

Problem solving

Teamwork

Communication

Prioritizing & adaptability

Attention to detail

Tools

Microsoft Office 365

Job description

Job Purpose

The Publishing Operations Value Stream Quality Analyst transforms value stream, workflow, and performance data into actionable insights, reports, and visual narratives that drive decision making and optimize cost, productivity, and process quality across Publishing Operations. This position helps drive operational excellence through the careful administration of Sage’s workflow management systems to embed standardized, data-led process improvements.

Key Accountabilities

• Work closely with key partners in Process Management and Operations to identify, capture, and analyze value stream data that will support decision-making for cost optimization, productivity, and other process improvements.
• Implement, manage, maintain, and develop value stream reports and dashboards across Publishing Operations.
• Work closely with Process Managers prior to, during, and after Kaizen and Value Stream Mapping events to identify, analyze, and present data for understanding the current state, root cause analysis, and tracking the outcomes after change implementation.
• Use data-driven insights to identify trends, patterns, and anomalies across value streams.
• Build intuitive and informative visual representations of data to facilitate easier understanding and decision-making.
• Communicate findings and recommendations to collaborators in a clear and persuasive manner.
• Use workflow configuration maps to build and update templates in Sage’s workflow management system to support improved and standardized processes.
• Set up new users in publishing systems and tools, including creating accounts, training users, and providing access to process documentation to ensure optimal use of systems.
• Perform user acceptance testing on various publishing systems, writing up findings in Jira tickets.
• Identify the process changes that will result from new features in publishing systems and publish these in a newsletter to support the adoption of new processes by users.
• Identify and implement new fields in the workflow management system that support value stream data analysis.

Skills, Qualifications & Experience

• Certification in Lean Six Sigma (Green or Black Belt) required.
• Proven experience with quality tools and proven experience have having run Six Sigma or Lean projects.
• Experience with Microsoft Office 365 apps.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Strong problem-solving skills with a curiosity about identifying trends and patterns.
• Ability to work optimally in a team and collaborate with various groups.
• Strong communication, interpersonal, and influencing skills.
• Excellent prioritizing skills and a high level of adaptability.
• Ability to work independently with a high level of attention to detail.

Diversity, Equity, and Inclusion

At Sage we are committed to building a diverse and inclusive team that is representative of all sections of society and to sustaining a culture that celebrates difference, encourages authenticity, and creates a deep sense of belonging. We welcome applications from all members of society irrespective of age, disability, sex or gender identity, sexual orientation, color, race, nationality, ethnic or national origin, religion or belief as creating value through diversity is what makes us strong.