PSC Process Automation & Analytics Specialist - India

Flex and Oncology Clinical Research Private Limited; Thiruvananthapuram; On-site; INR 900,000 - 1,350,000; Full time

Job summary

Worldwide Clinical Trials is seeking a PSC Process Automation & Analytics Specialist to advance data-driven decision-making across People Strategy & Culture. You will analyze process performance, generate insights, and provide visibility into key operational metrics to support prioritization, design, and continuous improvement.

The role partners with PSC, HCM Systems, and Strategic Initiatives teams to ensure decisions are grounded in accurate data and measurable outcomes, enabling scalable

Qualifications

• Bachelor’s degree in Business, Analytics, Operations, PSC, or related field (or equivalent experience).
• 3–5 years of experience in analytics, reporting, operations, or process improvement.
• Experience with reporting tools (e.g., Excel, Power BI).
• Experience in cross-functional environments, ideally within PSC or People Operations.
• Promotion to the next level is not automatic based on years of experience.
• Personnel are evaluated on proven competency, level of responsibility, and ability to work independently.

Responsibilities

• Analyze PSC workflows to identify inefficiencies.
• Evaluate automation opportunities and quantify benefits.
• Provide data-driven input to workflow design, automation requirements, and prioritization.
• Partner with Systems and HCM teams to align solutions with operational needs.
• Monitor outcomes of changes to support continuous improvement.
• Translate data into actionable insights for leadership.
• Define KPIs aligned to business priorities.
• Deliver clear reporting to support leadership decision‑making.
• Collaborate with Systems, HCM, Digital, and Strategic Program teams on initiatives.
• Provide data inputs to inform process enhancements and automation efforts.
• Serve as a trusted advisor on process performance and key metrics.
• Develop high‑level process views and metrics mappings.
• Provide data-backed comparisons of current vs target state performance.
• Maintain sufficient process knowledge to accurately interpret data.
• Perform other duties as assigned.

Skills

Strong analytical & problem-solving

Executive-ready insights

Cross-functional collaboration

Influence without authority

Education

Bachelor’s degree in Business, Analytics, Operations, PSC, or related field

Tools

Excel

Power BI

Workday

Job description

Who we are We’re a global, midsize CRO that pushes boundaries, innovates and invents because the path to a cure for the world’s most persistent diseases is not paved by those who play it safe. It is built by those who take pioneering, creative approaches and implement them with quality and excellence. We are Worldwide Clinical Trials, and we are a global team of over 3,500+ experts, bright thinkers, dreamers and doers and, together, we are changing the way the world experiences CROs – in the best possible way. Our mission is to work with passion and purpose every day to improve lives and we are looking for others who value this same pursuit.

Why Worldwide

We believe everyone plays an important role in making a world of difference for patients and their caregivers. From our hands‑on, accessible leaders, to our cohesive and supportive teams, we are committed to enabling professionals from all backgrounds and experiences to succeed. We prioritize cultivating a diverse and inclusive environment that continues to promote collaboration and creativity. We are proud to be a workplace where people thrive by being themselves and are inspired to do their best work every day. Join us!

SUMMARY

The PSC Process Automation & Analytics Specialist supports data‑driven decision‑making across People Strategy & Culture (PSC) by analyzing process performance, generating insights, and providing visibility into key operational metrics. This role partners with PSC, HCM Systems, and Strategic Initiatives teams to deliver reporting and analytical support that informs prioritization, solution design, and continuous improvement. The Specialist ensures decisions are grounded in accurate data, clear trends, and measurable outcomes to enhance scalability and employee experience.

RESPONSIBILITIES

• Process Analysis & Optimization Enablement
  • Analyze PSC workflows to identify inefficiencies and improvement opportunities.
  • Evaluate and quantify automation and digital enablement opportunities.
  • Provide data‑driven input into workflow design, automation requirements, and prioritization.
  • Partner with Systems and HCM teams to align solutions with operational needs.
  • Monitor outcomes of changes (process and automation) to support continuous improvement.
• Data Analysis & Insights
  • Translate data into actionable insights and recommendations for stakeholders.
  • Define and refine KPIs aligned to business priorities.
  • Deliver clear, concise reporting to support leadership decision‑making.
• Stakeholder Collaboration
  • Partner with Systems, HCM, Digital, and Strategic Program teams to support initiatives and reporting.
  • Provide data inputs to inform process enhancements and automation efforts.
  • Serve as a trusted advisor on process performance and key metrics.
• Process Visualization
  • Develop high‑level process views and metrics mapping.
  • Provide data‑backed comparisons of current vs. target state performance.
  • Maintain sufficient process knowledge to accurately interpret data.
  • Perform other duties as assigned.

OTHER SKILLS AND ABILITIES

• Strong analytical and problem‑solving capabilities.
• Ability to translate data into clear, executive‑ready insights.
• Familiarity with HR systems (e.g., Workday) and data structures.
• Working knowledge of process improvement methodologies (e.g., Lean, Six Sigma).
• Ability to influence and collaborate without direct ownership.

REQUIREMENTS

• Bachelor’s degree in Business, Analytics, Operations, PSC, or related field (or equivalent experience).
• 3–5 years of experience in analytics, reporting, operations, or process improvement.
• Experience with reporting tools (e.g., Excel, Power BI).
• Experience in cross‑functional environments, ideally within PSC or People Operations.
• Promotion to the next level is not automatic based on years of experience.
• Personnel are evaluated on proven competency, level of responsibility, and ability to work independently.

Worldwide is an equal opportunity employer that is committed to enabling professionals from all backgrounds and experiences to succeed and, to that end, we prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and creativity. We know that when our employees feel appreciated and included, they can be more creative, innovative, and successful. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We provide equal employment opportunities to all employees and applicants regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, military status, or other class protected by applicable law.

We’re a team of clinicians, scientists, and researchers who want to make healthcare better. We were founded on an unwavering commitment to authentic, personalized attention. And today, as CROs consolidate and the industry changes rapidly, that personalized attention is more important than ever. We all came to this industry for different reasons, from different walks of life. If you ask any one of us why we’re here, you’ll get a different answer. And that’s what makes us special.