Project Manager (Special Projects) - Project Management

Crimson Interactive Pvt. Ltd; Mumbai; On-site; INR 2,500,000 - 4,500,000; Full time

Benefits offered by this job

Global team exposure

Team parties & outings

Flexible working hours

Flat hierarchy

Job summary

Crimson Interactive Pvt. Ltd. is seeking an experienced Manager – Project Management in Goregaon (West), Mumbai, to lead a dynamic team in end-to-end project delivery for global clients.

The role demands strong client management, strategic planning, and people leadership within a fast-paced, tech-driven environment. You will oversee operations, MIS reporting, and capacity planning while driving KPI targets and client satisfaction.

Qualifications

• Minimum 8 years of experience in project management, client servicing or account management.
• Excellent verbal and written communication skills.
• MBA preferred but not mandatory.
• Graduate from a reputed institute.
• Ability to resolve client concerns efficiently.
• Strong business acumen to analyze and drive actions.

Responsibilities

• Manage client escalations and guide the team on day-to-day queries.
• Ensure KPI targets are met and deliver a WOW client experience.
• Lead end-to-end project delivery from client requests to final delivery.
• Plan freelancer capacity and raise hiring requisitions as per service area.
• Prepare monthly MIS reports and validate data for dashboards.
• Mentor the team and drive development and performance.

Skills

Verbal and written communication

MS Office

Client relations

Team leadership

Education

MBA (preferred)

Bachelor's degree

Tools

MS Office

Job description

About us:

Crimson Interactive: We are a technology-driven scientific communications & localization company. Crimson offers a robust ecosystem of services with cutting‑edge AI and learning products for researchers, publishers, societies, universities, and government research bodies worldwide. With a global presence, including 9 international offices, we cater to the communication needs of the scientific community and corporates.

What’s in it for you?

Global exposure

Crimson has employees belonging to more than 125 countries. Opportunity to work with different talent with different expertise and backgrounds under one roof. There is always something new to do and something challenging to work on. Hard work, perseverance, and the eagerness to learn are all that our Crimsonites need to flourish at Crimson!

Growth & Benefits

Growth to us is learning something new every day. We not only provide role‑specific grooming and training but also various opportunities and platforms for our people to develop their skill and personalities, personally and professionally.

Culture & Diversity

Our team comprises Fresher’s and experienced professionals from India, Japan, Taiwan, Korea, China, USA, UK, Colombia, Italy, Kazakhstan, etc. Crimson’s culture helps each one feel a valuable part of a bigger team, while retaining their individual beliefs and culture.

Our Ideologies, Our Beliefs

To us, growth is synonymous with progression, and our efforts are kindled to offer empowerment and flexibility to each one of us to share, learn, and grow. Our programs and culture assure our Crimsonites of all elements required to build a strong and successful long‑term career. In all that we offer to our Crimsonites, there are four main ideologies and beliefs that form the framework to the benefits we provide – FLEXIBILITY | COMPETITIVE COMPENSATION | JOB SECURITY | PROFESSIONAL & FINANCIAL GROWTH.

Opportunity

The opportunity is for the role of Manager – Project Management.

JOB DESCRIPTION

Job Title

Manager Project Management

Department

Special Projects

Job location

Goregaon (west), Mumbai

Shift timings

10 AM – 7 PM

Reporting

Sr. Manager – Special Projects

Crimson is looking for an experienced Manager – Project Management with excellent team, people, and project management skills to define strategies as well as handle a highly dynamic team of project consultants. This role will be involved in end to end management of projects starting from client requests to final project delivery. Come, be part of an organization that believes in constant employee engagement, professional growth, and superlative appreciation for the deserving candidates.

Key Responsibilities include but are not limited to:

Operations Management

Managing client escalations and providing guidance to the team on day to day queries.

Ensuring that the team consistently meets or exceeds the set KPI targets.

Consistent work towards providing a "WOW" experience to the clients.

Managing freelancers/subject matter experts to ensure effective freelancer relationship management.

Liaise with the internal teams for effective management of new projects and implementation of strategies.

Freelancer capacity planning and raising freelancer hiring requisitions as per the service area specified.

Monitor and improve freelancer pool adherence and full time freelancer coverage month‑on‑month.

Responsible for deadline extension or budget deviation requests if any with reasons.

Track in‑house process deviation and plan next steps to improve the numbers month‑on‑month.

People Management

Groom the team members for the next level & enhance their skillset.

Conduct & spearhead team meetings as per the defined schedule & agenda.

Manage & regulate team’s shrinkage and attrition.

MIS Reporting & Data Analytics

Prepare, analyze & share business performance reports on a monthly basis.

Prepare & validate data for the respective dashboards.

Identify & highlight trends within different geographies from metrics & suggest next steps implementation.

Sharing deadline adherence reports on a monthly basis with detailed RCA.

Maintaining team hygiene trackers and sharing it on a monthly basis.

Analyze all key metrics available in BI and work on action plans to improve performance.

Strategic collaboration with the internal teams to devise next steps on the overall quality & delivery aspect.

Hear the voice of client & take steps to improve existing products/processes to enhance client experience.

Formulation & implementation of business strategies to achieve set goals.

Ensure regular developmental initiatives are taken to attain the optimal Development Credit Score.

Training & Development

Provide process & product related training to the team ensuring to embed the cultural aspect & client behavior for the respective geography.

Mentor & coach team members to assist them deliver as per expected standards.

Ensure the team is updated with the industry knowledge.

Work Management

Ensuring the team productivity should be as per the set expectations.

Analyzing team occupancy and planning for resource alignment.

Performance Management

Conduct regular performance reviews & provide developmental feedback to the team members.

Identify High Potential Employees and also propose & implement succession planning.

Provide & map career progression within the team.

Key Requirements and characteristics:

• Minimum 8 years of experience in any of the following domains: Project management, Client servicing, Client experience or Account Management.
• Graduate from a reputed institute. MBA preferred, but not mandatory.
• Excellent verbal and written communication skills.
• Ability to resolve client concerns in the most efficient manner.
• Excellent business acumen to analyze and take actions in the benefit of the organisation.
• Knowledge of using MS Office and ability to acclimatize to different technical tools used in the organization.

Perks & Benefits for you:

• Work with a highly energetic and diverse global team.
• Quarterly and annual team parties and outings.
• Flexible working hours.
• Flat hierarchy and open door policy and much more.