Project Manager (Fraud & Collections - Banking)

EY; Mumbai, Bengaluru, Pune District; Hybrid; INR 15,00,000 - 25,00,000; Full time

Job summary

A leading professional services firm is seeking an experienced Project Manager to lead the delivery of projects in the Fraud Analysis and Collections domain within the banking sector. The role involves managing risks, stakeholders, and ensuring operational excellence with a focus on retail fraud. The ideal candidate will have extensive banking experience in fraud analysis and collections. This position offers the opportunity to work closely with business and technology teams and oversee Agile ceremonies.

Qualifications

• Extensive experience in Banking, specifically in Fraud Analysis and Collections.
• Preferably retail fraud credit and collections experience.

Responsibilities

• Act as a key liaison between business stakeholders and technology teams.
• Drive end-to-end project delivery, ensuring timelines, quality, and compliance.
• Identify, analyze, and mitigate risks throughout the project lifecycle.
• Manage stakeholder communication and expectations across multiple levels.
• Provide analysis and insights to support key decisions for project sponsors.
• Ensure traceability of requirements through solution design and implementation.
• Oversee product backlogs and user stories related to fraud and collections.
• Lead Agile ceremonies including Sprint Planning, Sprint Review, and Backlog Refinement.

Job description

Opportunity:

We are seeking an experienced Project Manager to lead end-to-end delivery of projects in the Fraud Analysis and Collections domain within the banking sector. The role involves managing risks, stakeholders, and driving operational excellence, with a strong focus on retail fraud credit and collections. Awareness of HSBC systems is highly desirable.

Key Responsibilities:

• Act as a key liaison between business stakeholders and technology teams to understand, refine, and validate requirements for fraud and collections processes.
• Drive end-to-end project delivery, ensuring timelines, quality, and compliance standards are met.
• Identify, analyze, and mitigate risks throughout the project lifecycle.
• Manage stakeholder communication and expectations across multiple levels, including senior leadership.
• Provide analysis and insights to support key decisions for project sponsors and steering committees.
• Ensure traceability of requirements through solution design and system implementation, working closely with software delivery teams.
• Oversee product backlogs and user stories related to fraud and collections initiatives.
• Lead Agile ceremonies including Sprint Planning, Sprint Review, and Backlog Refinement.

Essential Domain Knowledge:

Extensive experience in Banking, specifically in Fraud Analysis and Collections. Preferably retail fraud credit and collections experience.