Project Manager - Client Tax Operations & E-Invoicing

JP Morgan Services India Pvt Ltd; Bengaluru; On-site; INR 2,000,000 - 3,500,000; Full time

Job summary

JPMorganChase in Bengaluru seeks a Project Manager - Associate to drive client tax operations and e-invoicing initiatives. You will analyze requirements, draft user stories, and lead program work groups with global teams to deliver compliant, scalable solutions.

The role requires 8+ years in operations, strong communication, and proficiency in SDLC, with exposure to Alteryx/Tableau/UI Path. A client-centric mindset and robust controls are essential for success.

Qualifications

• Graduate or Post-Graduate degree.
• Minimum 8 years of experience in operations.
• Experience with indirect tax programs such as e-invoicing.
• Familiarity with Taxation and Tax Operations across multiple markets.
• Good understanding of the SDLC.
• Minimum 4 years of experience as a business analyst and tester.
• Excellent verbal, written, and documentation skills.
• Ability to operate in a high standards risk and control environment.

Responsibilities

• Analyze requirements and draft clear user stories.
• Drive program working groups to resolve open questions, define interlocks, estimate, build, and test deliverables.
• Partner with global LOB Operations teams to execute e-invoicing services.
• Maintain a strong and stable operational environment with robust controls.
• Embed a client-centric approach across the team to maximize client experience.
• Ensure ongoing compliance with applicable laws and regulations across markets.
• Coach teams through soft-skill development and technical training while supporting talent management and succession planning.
• Communicate consistently through a clear, regular communication plan across stakeholders.
• Apply end-to-end process expertise across SOPs, validation points, and international tax reclaim processing.
• Influence technology enhancements by articulating stakeholder needs and leading change management initiatives.

Skills

Stakeholder communication

MS Office proficiency

Change management

Analytical thinking

Education

Graduate or Post-Graduate degree

Tools

Alteryx

Tableau

UI Path

MS Project

Job description

Project Manager - Associate

You are a strategic thinker passionate about driving solutions in Client Tax Operations & E-Invoicing. You have found the right team.

Job Responsibilities

• Analyze requirements and draft clear user stories.
• Drive program working groups to resolve open questions, define interlocks, estimate, build, and test deliverables.
• Partner with global LOB Operations teams to execute e-invoicing services.
• Maintain a strong and stable operational environment with robust controls, checks, and balances.
• Embed a client-centric approach across the team to maximize client experience.
• Ensure ongoing compliance with applicable laws and regulations across markets.
• Coach teams through soft-skill development and technical training while supporting talent management, retention, succession planning, and critical coverage.
• Communicate consistently through a clear, regular communication plan across stakeholders.
• Apply end-to-end process expertise across SOPs, validation points, and international tax reclaims processing.
• Influence technology enhancements by articulating stakeholder needs and leading change management initiatives.
• Develop and implement tools to improve quality and accuracy, identify efficiency opportunities, and execute changes in a controlled manner.

Required Qualifications, Capabilities and Skills

• Graduate or Post-Graduate degree.
• Minimum 8 years of experience in operations.
• Experience working with indirect tax programs such as e-invoicing.
• Familiarity with Taxation and Tax Operations across multiple markets.
• Good understanding of the SDLC.
• Minimum 4 years of experience as a business analyst and tester.
• Excellent verbal, written, and documentation skills with clear, concise, logical writing.
• Ability to operate in a high standards risk and control environment.
• Experience in client service and relationship management, communicating complex issues with internal and external stakeholders.
• Strong strategic planning and execution skills with a hands-on approach.
• Proficiency in MS Office (including Outlook, PowerPoint, Excel, Word, Project) and AI tools.

Preferred Qualifications, Capabilities and Skills

• Relevant tax market knowledge or industry experience.
• Knowledge of financial markets and the banking industry.
• Advanced knowledge of Alteryx, Tableau, and UI Path.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Experience Level Senior Level