Project Leader (CE) - Customer CoE

Bain & Company; Gurugram District; On-site; INR 4,200,000 - 6,400,000; Full time

Job summary

Bain & Company in India is seeking a Commercial Excellence Project Leader to manage end-to-end pricing, go-to-market, and customer experience initiatives within the BCN. You will lead a small team of associates, drive data-driven insights, and partner with senior Bain leaders to deliver high-impact solutions worldwide.

The role emphasizes AI-enabled analytics, stakeholder management, and rapid delivery across geographies, with opportunities for professional growth in a globally connected

Qualifications

• Work experience range 5-8 years if undergraduate, 3-6 years if postgraduate with relevant consulting experience; B2B exposure and STEM background preferred.
• Ability to lead end-to-end projects and workstreams with hypothesis-driven problem-solving and quality focus.
• Advanced Excel, PowerPoint, Alteryx, Tableau, Python, and AI-enabled analytics preferred.
• Identify opportunities to automate analyses, improve delivery efficiency, and develop repeatable tools, products, and methodologies.
• Strong client and stakeholder management skills, with the ability to lead meetings, build trust, communicate insights clearly, and present recommendations to senior stakeholders.
• Proven people leadership capability, including coaching, providing actionable feedback, performance discussions, and capability building.

Responsibilities

• Lead end-to-end Commercial Excellence and Go-to-Market projects, from scoping and hypothesis development through analysis, storyline, and client presentation.
• Translate client questions into actionable insights using data, benchmarks, research, and advanced analytics.
• Lead client workshops and case-team discussions, build stakeholder trust, and communicate recommendations to senior audiences.
• Deploy repeatable solutions and identify opportunities to automate analyses and leverage AI to improve delivery speed and quality.
• Own workplans, staffing, milestones, risks, and quality for teams of associates and analysts, ensuring timely and zero-defect outputs.
• Coach and develop associates and analysts through mentoring, actionable feedback, performance discussions, and capability building.
• Contribute to practice growth through IP and toolkit development, commercialization, proposals, training, and recruiting.

Skills

Advanced Excel

PowerPoint

Tableau

Python

AI analytics

Stakeholder management

Problem solving

Team leadership

Tools

Alteryx

Job description

Bain & Company is a global management consulting firm that helps the world’s most ambitious change makers define the future. Across 65 offices in 40 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition and redefine industries. Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry.

In 2004, the firm established its presence in the Indian market by opening the Bain Capability Center (BCC) in New Delhi. The BCC is now known as BCN (Bain Capability Network) with its nodes across various geographies. BCN is an integral and largest unit of (ECD) Expert Client Delivery. ECD plays a critical role as it adds value to Bain's case teams globally by supporting them with analytics and research solutioning across all industries, specific domains for corporate cases, client development, private equity diligence or Bain intellectual property. The BCN comprises of Consulting Services, Knowledge Services and Shared Services.

Who you’ll work with

BCN Customer COE, as part of Bain’s expert client delivery network, has the vision to lend expertise, speed and competitiveness to Bain’s Pricing, Commercial Excellence, Marketing & Customer Experience projects by co-developing and delivering Pricing products, designing Go-to-Market strategy solutions and improving customer experience effectively through client-specific analysis and solutions. We develop products and deliver solutions that help clients identify and fulfill their full potential across the entire sales value chain and customer journey. We also capture value across all stages—from problem identification and solution design to implementation and capability transfer.

The CoE has fast-paced, dynamic environment with continuous innovation and learning. We offer multitude of professional development opportunities for those who like to problem-solve in an analytical environment. The COE provides a truly global experience with opportunity to work with Bain teams, experts and clients across the world in an inclusive, collaborative and fun-loving team culture along with global transfer opportunities.

What you’ll do

We are hyper-focused on developing and deploying solutions that help clients accelerate sustainable growth through their go-to-market engines and unlock their full growth potential - from market opportunity identification and coverage planning to pricing, account cadence, and sales and marketing optimization.

This role offers the opportunity to develop and deploy cutting-edge, AI and data-analytics enabled solutions that help clients unlock untapped value in their existing go-to-market engines within days and weeks. These solutions leverage client data and benchmarks to identify opportunities and define a roadmap for the next 12-18 months for both the client and Bain case teams.

The Commercial Excellence Project Leader is the lead on a BCN case, managing a team of 3-4 associates and analysts to develop and deploy solutions end-to-end - from ideation and analysis through delivery and client presentation. The PL leads discussions with key internal and client stakeholders, including Bain Partners, Directors, and case teams. Typically staffed 100% on a project, the PL works under the guidance of the CoE Senior Manager or Manager and plays a critical role in output delivery, team leadership, and client communication.

• Lead end-to-end Commercial Excellence and Go-to-Market projects, from scoping and hypothesis development through analysis, storyline, and client presentation
• Translate client questions into actionable insights using data, benchmarks, research, and advanced analytics
• Lead client workshops and case-team discussions, build stakeholder trust, and communicate recommendations to senior audiences
• Deploy repeatable solutions and identify opportunities to automate analyses and leverage AI to improve delivery speed and quality
• Own workplans, staffing, milestones, risks, and quality for teams of associates and analysts, ensuring timely and zero-defect outputs
• Coach and develop associates and analysts through mentoring, actionable feedback, performance discussions, and capability building
• Contribute to practice growth through IP and toolkit development, commercialization, proposals, training, and recruiting

About you

• Work experience range in case highest qualification is undergraduate studies – 5-8 years and in case of postgraduate studies 3-6 years with relevant experience in consulting; B2B exposure and STEM background preferred
• Ability to lead end-to-end projects and workstreams, with strong hypothesis-driven problem-solving and quality focus
• Advanced Excel, PowerPoint, experience with Alteryx, Tableau, Python, and AI-enabled analytics preferred
• Ability to identify opportunities to automate analyses, improve delivery efficiency, and develop repeatable tools, products, and methodologies
• Strong client and stakeholder management skills, with the ability to lead meetings, build trust, communicate insights clearly, and present recommendations to senior stakeholders
• Proven people leadership capability, including coaching, providing actionable feedback, supporting professional development, and managing team performance

What makes us a great place to work

We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility. We are currently ranked the #1 consulting firm on Glassdoor’s Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 12 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents..