Project Delivery Support Specialist (PDSS) - Night Shift

5264 Syneos Health India Private Limited; Hyderabad; Hybrid; INR 420,000 - 600,000; Full time

Job summary

Syneos Health in Hyderabad is seeking a Project Delivery Support Specialist for night shifts. The role provides administrative and operational support to clinical functions and project delivery teams, ensuring accurate, timely outputs while maintaining project information and records.

The candidate will coordinate follow-up, escalate exceptions, and help ensure quality and compliance within defined procedures.

Qualifications

• Awareness of GCP/ICH principles and data confidentiality in regulated environments.
• Ability to learn and use business systems and productivity tools.
• Attention to detail and time-management skills.

Responsibilities

• Deliver administrative and operational support within defined service scope.
• Manage work, dependencies, and escalates risks to protect quality and timelines.
• File essential documents in required TMF timelines with proper classification.
• Maintain project documentation and trackers with accurate, current information.
• Use approved systems and AI-enabled tools to support timely, efficient delivery.
• Support audit-ready project delivery by adhering to company policies and regulatory expectations.
• Maintain required training, time reporting, and performance standards; escalate discrepancies.
• Perform other duties as assigned.

Skills

GCP/ICH awareness

Data quality

Documentation

Time management

Education

Bachelor's degree

Job description

Project Delivery Support Specialist (PDSS) - Night Shift

Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress. Our Clinical Solutions team members act with a drug development mindset, applying their years of experience and deep expertise to truly understand customer needs and represent those in the solutions we shape. Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to deliver – for one another, our customers, and, most importantly, for those in need.

Discover what your 25,000 future colleagues already know:

Why Syneos Health

• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life.
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress.

Job Responsibilities

Job Summary Title: Project Delivery Support Specialist (Night shift role)

The Project Delivery Support Specialist provides administrative and operational support to clinical functions and project delivery teams. Working within defined procedures, the role delivers accurate, complete, and timely support outputs, maintains project information and records, coordinates follow-up, and escalates exceptions. The role does not hold project-management decision authority or overall delivery ownership.

Core Responsibilities

• Deliver assigned administrative and operational support within the defined service scope on time and to established standards for accuracy, completeness, consistency, and compliance.
• Manage assigned work and dependencies, resolve issues, maintain progress visibility, and escalates risks early to protect quality and timelines.
• File assigned essential documents in the TMF within required timelines, using the correct classification and metadata; verify completeness and quality; and follow up on or escalates missing, incomplete, or rejected documents.
• Maintain accurate, current, complete, and appropriately controlled project documentation, records, systems, information, and assigned trackers, including applicable document lifecycle and translation activities within the assigned scope, in accordance with applicable requirements.
• Use approved systems, automation, AI-enabled tools, dashboards, and reporting capabilities responsibly to support accurate, timely, and efficient delivery, and contribute observations and lessons learned that may improve service quality, scalability, or consistency.
• Support compliant, audit-ready, and inspection-ready project delivery by adhering to applicable company policies, procedures, regulatory expectations, privacy, information-security, and records management requirements.
• Maintain required role knowledge, training, time reporting, and individual performance expectations; escalated discrepancies promptly to protect quality, timelines, productivity, service, and utilization expectations where applicable.
• Perform other work-related duties as assigned.

Qualifications

• Bachelor’s Degree required. Equivalent combinations of education, training, and relevant experience will be considered.
• 0.6 -1 year of Internship, relevant administrative, clinical operations support, systems, or document management experience.
• Awareness of applicable GCP/ICH principles, controlled documentation, and the importance of data quality and confidentiality in a regulated environment.
• Ability to learn and use approved business systems, productivity tools, and information repositories relevant to the role.
• Effective organization, documentation, communication, attention to detail, and time-management skills.
• Ability to follow defined processes, manage competing commitments, produce accurate and complete work within agreed timelines, and escalates risks or exceptions promptly.

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients. No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment.

Learn more about Syneos Health. http://www.syneoshealth.com

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

Discover what our Syneos Health colleagues already know: work here matters everywhere.

Work alongside the brightest minds in the biopharmaceutical industry taking down walls and removing barriers to speed our customers’ delivery of important therapies to patients. We are strategic thinkers who actively seek different perspectives, whether across offices or across oceans. Because we solve some of the toughest challenges facing the most prestigious healthcare companies today, you'll gain exposure and be supported with comprehensive resources including emerging technologies, data, science and knowledge sharing. The diversification and breadth of Syneos Health creates a multitude of career paths and employment opportunities. We’re a growing, global company dedicated to advancing our talent past their initial role. Discover what our 29,000 employees already know: work here matters everywhere. We work hard, and smart, all in the name of getting much-needed therapies to those who need them most. A career with Syneos Health means your everyday work improves patients’ lives around the world. Selecting us as an employer secures a career in which you’re guaranteed to: Partner with the most diverse team of experts in the industry. From the top down, our people are inspiring. Everyone has a voice and is encouraged to use it. Work in specialized Syneos Health teams that are therapeutically or functionally aligned for expert collaboration. We assemble clinical teams where everyone, from CRAs to senior management, is skilled in the same therapeutic area or customer teams. With this structure, everyone on your team speaks the same language and can deliver unique insights into the therapeutic environment and patient population. We are partners with purpose. We integrate seamlessly with our customers and do what’s best for their success. Our people provide the brilliant ideas, valuable insights and endless energy that accelerates the impact of life changing therapies worldwide.