Project Assistant Supervisor

M3 USA Corporation; India; Remote; INR 600,000 - 900,000; Full time

Job summary

M3 USA Corporation is seeking a Supervisor to lead the m360 Project Assistants team in India, coordinating recruitment efforts for projects while meeting KPIs and quality standards. The role requires strong communication and team leadership to deliver tasks on time in a remote work setting.

Responsibilities include workload assignment, mentoring staff, ensuring procedures compliance with ISO 20252:2019 and ISO 27001, and collaborating with internal departments to maintain a consistent client

Qualifications

• Bachelor’s degree or equivalent work experience preferred.
• 2 years of experience in Market Research, preferably in recruiting, sampling or fieldwork.
• Experience managing employees preferred.

Responsibilities

• Assign projects and manage workload distribution, ensuring all projects are proactively monitored for recruitment opportunities.
• Mentor and support Project Assistants, tracking KPIs and helping team members build the skills needed to perform successfully.
• Ensure team members follow established recruitment procedures and quality standards through regular coaching, review of work, and routine audits to confirm accuracy and consistency.
• Oversee the successful execution of recruitment activities across assigned projects, ensuring recruitment plans are implemented accurately, efficiently, and within project timelines.
• Apply working knowledge of recruitment methods, M3 platforms, audience tools, emailing tools, and reporting resources to help the team identify recruitment opportunities, maximize internal feasibility, and support project delivery.
• Monitor project reports and recruitment progress to confirm internal recruitment efforts are being deployed appropriately before partner support is used, while helping ensure panelists are not over-targeted by campaigns.
• Coordinate communication between internal departments to support clear priorities, team capacity awareness, and consistent client experience.
• Support team leadership with new initiatives, process updates, recruitment guidelines, finding recruiting sources, and continuous improvement efforts that increase team efficiency, quality, and overall recruitment results.

Skills

Communication

Excel

Critical thinking

Time management

Organization

Multitasking

Teamwork

Adaptability

ISO compliance

Education

Bachelor’s degree or equivalent

Tools

Excel

Job description

Location India

Job type Full Time

Posted 21 Oct 2026 (20 hours ago)

Region India

Category Operations

Source Himalayas

Work mode Remote

The Supervisor is responsible for overseeing the m360 Project Assistants team, effectively assisting with the recruitment of projects to maintain KPIs and other goals. The primary focus of the Supervisor is to manage Project Assistants in delivering projects internally against specifications and goals, ensuring tasks are completed in time, maintaining excellence in the work, and ensuring there is good communication between project assistants and panel members.

Essential Duties and Responsibilities

Including, but not limited to the following:

• Assign projects and manage workload distribution, ensuring all projects are proactively monitored for recruitment opportunities.
• Manage, mentor, train, and support Project Assistants by providing day-to-day direction, tracking KPIs, and helping team members build the skills needed to perform successfully.
• Ensure team members follow established recruitment procedures and quality standards through regular coaching, review of work, and routine audits to confirm accuracy, consistency, and adherence to expectations.
• Oversee the successful execution of recruitment activities across assigned quantitative and qualitative projects, ensuring recruitment plans are implemented accurately, efficiently, and within project timelines.
• Apply working knowledge of recruitment methods, M3 platforms, audience tools, emailing tools, and reporting resources to help the team identify recruitment opportunities, maximize internal feasibility, and support project delivery.
• Monitor project reports and recruitment progress to confirm internal recruitment efforts are being deployed appropriately before partner support is used, while helping ensure panelists are not over-targeted by campaigns.
• Coordinate communication between internal departments to support clear priorities, team capacity awareness, and consistent client experience.
• Support team leadership with new initiatives, process updates, recruitment guidelines, finding recruiting sources, and continuous improvement efforts that increase team efficiency, quality, and overall recruitment results.

Education and Training Required:

• Bachelor’s degree or equivalent work experience preferred.
• Relevant coursework in market research or healthcare preferred, but not required.
• 2 years of experience in Market Research, preferably in recruiting, sampling or fieldwork.
• Experience managing employees preferred.

Knowledge, Skill, Ability:

• Exceptional written and verbal communication skills, with demonstrated knowledge of English grammar rules.
• Strong Microsoft Office skills (Advanced/ Intermediate Excel) and quick learner of new technologies/software.
• Exhibit strong critical thinking skills and take initiative to improve skills and troubleshoot proactively using all available resources to support project success.
• Ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives.
• Self-motivated and able to (re)prioritize tasks throughout the workday.
• Exceptional time management, organizational skills, attention to detail and ability to multitask.
• Comfortable with change, ability to derive opportunity from uncertainty.
• Must be willing to work in US shift hours.
• Video/Camera-On Expectations: Video/camera must be on for all virtual calls, including team meetings, one-to-ones, interviews, training sessions, and client or candidate-facing calls. Alternative arrangements may be available where required and are handled confidentially through Human Resources.
• As part of job responsibilities, you are required to comply with ISO 20252:2019 and ISO 27001 standards.

All your information will be kept confidential according to EEO guidelines.

About M3- A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.