Program Manager - IT-2

R1 RCM; Gurugram District; On-site; INR 2,400,000 - 3,600,000; Full time

Job summary

R1 RCM India is hiring for a Business Relationship Manager to lead the BRM practice across revenue cycle operations, solutions and strategy. The role requires owning executive relationships and aligning IT with business functions such as HR, finance, and legal, while driving roadmap-driven value.

The candidate will document business processes, capture requirements, and guide priorities across regions and value streams, collaborating with SMEs to improve IT delivery and business outcomes.

Qualifications

• Bachelor's degree in computer science, business administration, or healthcare-related field.
• 10–12 years of IT experience.
• Strong project management skills and stakeholder collaboration.
• Experience with IT systems like Salesforce, Workday, ServiceNow, Jira, and Confluence.

Responsibilities

• Lead the Global BRM practice across the enterprise and govern delivery.
• Own executive-level relationships and converge IT, HR, finance and lines of business.
• Document business processes, requirements, and roadmap initiatives.
• Identify priorities on IT initiatives and drive strategy with SMEs.
• Communicate business viewpoints to IT leadership and enable standardization.

Skills

Project management

Business process mapping

Communication

Stakeholder management

Problem solving

Collaboration

Education

Bachelor's degree in CS/Business/Healthcare

Tools

Salesforce

Workday

ServiceNow

MS Project Online

Jira

Confluence

R1 technology stack

Job description

R1 RCM India is proud to be recognized amongst India's Top 50 Best Companies to Work For™ 2023 by Great Place To Work® Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to ‘make healthcare simpler’ and enable efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 14,000 strong in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.

The Business Relationship Management will be responsible for leading the Global BRM practice at R1, ensuring the development, governance, and delivery of business relationship management across the enterprise. They will lead a team that understands business strategies and capabilities for our Revenue Cycle Operations, Solutions & Strategy, and Corporate environments and systems.

Responsibilities

Work as IT Business Relationship manager In India and own executive-level relationships and serves as a single point of focus, working to converge functions such as IT, HR, finance, etc., and one or more lines of business or value streams.

Understanding of business demand across business functions like IT, human resources, finance, legal, etc., and ensures that the potential business.

Willing and able to perform a variety of work and to function as a project manager when required.

Work with business Subject Matter Experts (SMEs) to understand business strategies and develop plans for each business function/geography.

Document and seek agreement on business pain points as well as current and future state capabilities and gaps.

Work with SMEs to identify critical vs. nice-to-have functionality to promote re-use of existing solutions (application rationalization) and process alignment.

Communicate business viewpoints to IT leadership to drive technical strategy.

Facilitate communications flow between IT and Business.

Understand the internal and external customer bases and provide a balance between business and IT centric advocacy.

Develop and Document business processes and requirements in support of roadmap development and project initiation.

Secure firm knowledge transfer of project drivers, business processes, and business requirements to delivery teams at project initiation.

Work with BRM leadership and business SMEs to establish priorities on IT initiatives.

Actively identify and document business process improvement and tangible benefits in support of operations.

Challenge and improve alignment of the business requirements with regional or global templates.

Ensure Solutions, Operations and Corporate operations priorities are being managed.

Develop and drive IT strategies to business SMEs.

Provide guidance to business stakeholders on preferred IT solutions, and opportunities to standardize and prioritize IT projects.

Research and identify enabling solutions, best practices, and technologies to proactively address customer requirements.

Update project portfolios and roadmaps based on those trends.

Required Qualifications

Bachelor's degree in computer science, business administration, or another discipline relevant to the healthcare industry or equivalent experience.

10-12 years of IT experience.

Desired Qualifications

Deep experience in production support or deployment of systems.

Broad knowledge in revenue cycle management business processes and technologies added advantage.

Familiarity with technologies used or to be used by the Functional area.

Working knowledge of the following systems is desired (Salesforce, Workday, ServiceNow, MS Project Online, Jira, Confluence, R1 technology stack).

Strong project management skills.

Business Process Mapping and requirements definition experience.

Good communication, logical thinking, decision-making, and problem-solving abilities.

Strong ability to collaborate, influence and build consensus.

PMP, PRINCE2, CSPO, CSM, CBRM, or CTBME Preferred.

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions.

Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world.

We also offer a culture of excellence that drives customer success and improves patient care.

We believe in giving back to the community and offer a competitive benefits package.

To learn more, visit: r1rcm.com

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