Program Manager II, Search - AI Data

Amazon; Gurugram District; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

ADCI, part of Amazon in Haryana, seeks a highly organized Program Manager to oversee multiple projects across functions. You will plan, execute, and evaluate programs to ensure efficient, timely delivery with data-driven insights and stakeholder alignment.

You will collaborate with compliance, operations and support teams, define metrics, drive change management, and pursue continuous improvement. Strong Excel and SQL skills are essential to analyze data and drive decisions that optimize

Qualifications

• Bachelor's degree required.
• 3+ years of program or project management experience.
• 3+ years of cross-functional collaboration with tech and non-tech teams.
• 3+ years of defining and implementing data-driven process improvements.
• Advanced Excel (Pivot Tables, VLOOKUP) and SQL knowledge.
• Strong problem-solving and analytical skills.

Responsibilities

• Plan and manage multiple programs with defined scope, timeline and milestones.
• Monitor progress, mitigate risks, and provide status updates to stakeholders.
• Coordinate with cross-functional teams to integrate activities and deliverables.
• Influence priorities and secure buy-in from senior stakeholders.
• Lead change management and drive continuous process improvements.

Skills

Cross-functional collaboration

SQL

Excel advanced

Analytical thinking

Problem solving

Education

Bachelor's degree

Master's degree

Tools

Pivot Tables

VLOOKUP

SQL

Job description

Description

OPTIMA is a global team and enables Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging technology alongside our operational excellence. We enable shopping feature teams deliver superior CX quality by providing them reliable and comprehensive insights and ground truth data to measure and train ML (Machine Learning) models and handle annotation and Root Cause Analysis (RCA) across 10 different languages

OPTIMA is a global team and enables Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging technology alongside our operational excellence. We enable shopping feature teams deliver superior CX quality by providing them reliable and comprehensive insights and ground truth data to measure and train ML (Machine Learning) models and handle annotation and Root Cause Analysis (RCA) across 10 different languages

We are seeking a highly organized and experienced Program Manager to oversee multiple projects within our rapidly growing organization. The candidate will be responsible for planning, executing, and evaluating various programs to ensure they are completed efficiently and effectively. In addition to the above, the candidate should have strong quantitative skills, proficiency in data analysis tools, and the ability to collaborate effectively across departments.

Key job responsibilities

Program Planning & Execution

• Develop and maintain comprehensive project plans, including scope, timeline, resource requirements, and key milestones
• Monitor project progress, identify and mitigate risks, and provide timely status updates to stakeholders
• Coordinate with cross-functional teams to integrate program activities and deliverables into the overall organizational framework

Stakeholder Management & Cross-Functional Collaboration

• Work across teams to influence priorities, decisions, and secure buy-in from stakeholders on initiatives
• Facilitate regular meetings with cross-functional teams to review progress, discuss issues, and make data-driven decisions
• Collaborate with compliance, operations, and other support teams to ensure alignment on requirements, processes, and systems
• Escalate critical issues that require senior leadership attention and provide recommendations for resolution

Strategic Analysis & Insights

• Provide analysis and insights to senior leadership to influence and support tactical and strategic business decisions
• Analyze data and metrics to identify trends, uncover insights, and recommend strategic initiatives
• Design metrics and business review documents guiding the operations team through execution
• Draft and present key documents to leadership, taking ideas from inception to implementation

Change Management & Organizational Transformation

• Implement and drive SOP changes through established frameworks, challenge the status quo, and continue to invent and simplify for customers
• Enable launch and adoption of new features for Operations team through pre-planned change management activities
• Keep cross-functional teams updated about projects and progress through weekly/monthly flashes and proactive communication management tools
• Monitor adoption metrics and user feedback to ensure successful change implementation and sustainability
• Create and maintain change management documentation, including transition plans, rollback procedures, and lessons learned

Continuous Improvement

• Drive continuous process improvements and efficiencies to enhance team productivity, output and reduce costs
• Fostering a culture of ownership and continuous learning
• Build organizational capability to manage change effectively through training and knowledge transfer

Basic Qualifications

• Bachelor's degree
• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements
• Exceptional problem-solving skills and attention to detail, with a strategic mindset and ability to think analytically.

Preferred Qualifications

• Master's degree in business, engineering, project management
• Project Management Professional (PMP) certified
• Lean Six Sigma Green / Black Belt

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - ADCI - Haryana - D50

Job ID: A10478237