Program Manager, GESI-IN (Fulfillment & Operations)

Amazon Inc.; Bengaluru; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Amazon Inc. is seeking a Change Manager for GESI-IN in Bengaluru to own end-to-end change management, from intake through delivery and post-implementation review.

You will govern the process, partner with Steering Committee, manage risks, plans, and reporting, and ensure alignment with strategic OP cycles for IN operations. Ideal candidates have 3+ years in program or project management, strong data-driven improvement skills, and PMP/CPA expertise is a plus.

Qualifications

• 3+ years of program or project management experience.
• Cross-functional collaboration with tech and non-tech teams.
• Proven ability to drive process improvements using data and metrics.

Responsibilities

• Own the change management process and ensure full adoption.
• End-to-end management of all approved changes.
• Organise meetings with stakeholders to review change statuses.
• Create periodic reports for leadership visibility.

Skills

Program management

Cross-functional

Process improvement

Data analytics

Excel advanced

SQL

Leadership

Stakeholder mgmt

Education

Bachelor's degree

Tools

Excel

SQL

Job description

The Change Manager is the single-threaded owner of the end-to-end Change Management scope for GESI-IN, every stage from intake through delivery and post-implementation review. No change request enters, moves through, or exits the pipeline without the Change Manager's governance. The mandate rests on seven pillars:

• Change Management Process Ownership — own the design, roll-out, and enforcement of Amazon's standardized change management process across GESI-IN, ensuring consistent adoption at every site and function.
• Steering Committee Partnership & Scope Control — serve as the primary interface between change requestors and the Steering Committee; present, review, and disposition all change/OP requests, and maintain full control of the approved change scope for GESI-IN.
• End-to-end Delivery Control — manage, monitor, and control each approved change request from initiation through execution to customer delivery, owning schedule adherence, dependency tracking, and escalation until closure.
• Risk Analysis & Mitigation — identify, quantify, and mitigate risks across all active change requests; maintain an org-level risk register and drive proactive resolution before impact materializes.
• GESI-IN OP Plan Governance — document, manage, and control all approved change requests as a key input provider for the org's OP1 and OP2 planning cycles. Ensure RSP scenarios are complete for every approved CR and produce the peak headcount plan and graphical presentations required for leadership OP documents.
• Change Request Execution & Reporting — push approved change requests (ATL/BTL categories) into Source, actively manage and control project health and risk for each CR and deliver periodic performance reports (weekly/monthly) with risk analysis to provide leadership full visibility into pipeline status.
• Estimated Capex Consolidation — partner with requestors and relevant stakeholders to develop, validate, and consolidate the estimated Capex for all approved Change Requests across GESI-IN during OP1 and OP2 cycles, spanning all categories: (1) Construction, Compliance, Safety, Associate Experience, and Replenishment; (2) POR Retrofit & Expansion Capex; (3) Study/Assessment; (4) Sustainability; and (5) ROI/Automation.

Key job responsibilities

1. Own the change management process and ensure full adoption.
2. End-to-end management of all approved changes.

A day in the life

1. Daily Review and monitor approved changes.
2. Organise meeting with stakeholders to review the statuses of approved change requests.
3. Create periodic report of Org change management for leadership visibility.

About the team

This is GESI (Global Engineering Services Intl' - India) that deliver projects (New build & Retrofit) for IN network expansion and consolidation.

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules
• PMP certificate, or CPA
• Experience leading process improvements
• Experience communicating with a wide range of stakeholders, including colleagues and leadership, or experience managing teams
• 5+ years of change management experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.