Program Manager, Amazon Pharmacy

Amazon Inc.; Bengaluru; Presencial; INR 1.800.000 - 3.200.000; Jornada completa

Descripción de la vacante

Amazon Pharmacy in Bengaluru is seeking an experienced Program Manager to lead multiple strategic initiatives, including scaling specialist medicines, prescription partner management, and customer experience improvements across our pharmacy business.

You will own project plans, timelines, risk mitigation, data-driven decision making, and executive-ready updates, while collaborating with Product, Tech, Operations and Brand teams to ensure scalable processes.

Formación

• 3+ years of program or project management experience.
• 3+ years cross-functional work with tech and non-tech teams.
• 3+ years of data- and metrics-driven process improvements.
• Bachelor's degree.
• Advanced Excel skills (Pivot Tables, VLookups) and SQL.

Responsabilidades

• Drive multiple new business initiatives for Amazon Pharmacy.
• Define scope, goals, and deliverables with stakeholders.
• Develop project plans, track milestones, and ensure timely delivery.
• Manage risk, dependencies, and KPI/OKR tracking.
• Prepare executive-level presentations and reports.

Conocimientos

Project management

Cross-functional collaboration

Data-driven decisions

SQL

Excel advanced

Educación

Bachelor's degree

Herramientas

Excel (Pivot Tables, VLOOKUP)

SQL

Descripción del empleo

About the Role

We're seeking an experienced Program Manager to join our rapidly growing Pharmacy team. As a Program Manager, you will be responsible for driving multiple new business initiatives like scaling up specialist medicines, working on prescription partner management and driving initiatives that enhance customer experience across Amazon's pharmacy business.

Key job responsibilities

Project Management

• Work on critical business projects including specialist medicines, prescription management, and more to drive business growth
• Define project scope, goals, and deliverables in collaboration with senior management and stakeholders
• Develop detailed project plans, track progress, and ensure timely delivery of milestones
• Identify and resolve bottlenecks, dependencies, and risks proactively

Brand Management

• Work with internal and external stakeholders to drive business metrics that directly impact seller and customer experience
• Build and manage relationships with top pharmaceutical brands to improve selection, availability, and compliance
• Drive brand registry adoption and work towards reducing customer contact rate (CCR) defects
• Analyze brand performance data and develop strategies to improve key business metrics

Program Management

• Create and maintain project plans, timelines, and documentation
• Conduct regular business reviews and prepare executive-level presentations
• Manage risk assessment and mitigation strategies
• Drive data-driven decision making through analytics and reporting
• Define and track program KPIs, OKRs, and success metrics
• Develop scalable mechanisms and SOPs to ensure operational excellence

Stakeholder Management

• Build and maintain strong relationships with cross-functional teams including Product, Tech, Operations and Category teams
• Collaborate with external partners and vendors (e.g., pharmacy chains, prescription partners, brand principals)
• Communicate project status and escalations to senior leadership
• Influence without authority across teams to drive alignment and execution

About the team

Amazon Pharmacy is revolutionizing how customers access healthcare products and medications. We're building innovative solutions to make healthcare more accessible and affordable for customers across India.

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.