Program Manager, Account Management

Walmart; Bengaluru; On-site; INR 2,600,000 - 4,000,000; Full time

Job summary

Walmart India Cross Border team is seeking a Manager, Category Account Management to shape the seller experience on Walmart.com for India CBT. You will lead a team developing strategies that help sellers optimize listings, manage inventory, and understand performance metrics while leveraging Walmart services.

The role requires strategic thinking, operational excellence, and strong analytical skills to grow seller success.

Qualifications

• MBA or equivalent advanced degree.
• 6+ years of experience in e-commerce, marketplace operations, or related field.
• Strong analytical skills with the ability to translate data into insights.
• Excellent written and verbal communication, able to articulate concepts clearly.

Responsibilities

• Develop and implement seller enablement strategies to improve performance and retention on Walmart Marketplace.
• Identify SOPs and initiatives to drive efficiency in Category Management.
• Design scalable solutions addressing seller pain points and opportunities.
• Drive adoption of new Walmart Marketplace features, tools, and services among sellers.
• Collaborate with Product, Engineering, and other teams to advocate for seller needs and influence the roadmap.
• Create and maintain high-quality seller-facing content (guides, tutorials, FAQs, webinars).
• Monitor seller performance metrics and present data-driven insights to leadership.
• Establish benchmarks and track impact of enablement initiatives on seller success.

Skills

Analytical skills

Communication skills

Cross-functional collaboration

Education

MBA or equivalent

Job description

About the Team

The Walmart India Cross Border team provides an opportunity for Indian brands, manufacturers, MSMEs and other potential sellers sell their products across global Walmart online marketplaces helping them expand their business internationally as cross-border sellers on Walmart Marketplace (Cross Border Trade), where they could reach a growing market of more than 120 million U.S. consumers each month.

About the Role:

As the Manager, Category Account Management, you will be at the forefront of shaping the seller experience charter on Walmart.com for India CBT (Cross Border Trade) team. You will lead a team focused on developing and executing strategies that empower sellers to optimize their product listings, manage their inventory, understand performance metrics, and leverage various Walmart services. This role requires a blend of strategic thinking, operational excellence, strong analytical skills, and a passion for helping businesses grow.

Key Responsibilities:

• Develop and implement comprehensive seller enablement strategies, programs, and initiatives to improve seller performance, retention, and satisfaction on the Walmart Marketplace.
• Identify initiatives for enabling SOPs for driving efficiency in Category Management
• Develop sustainable long term solves to enable category growth
• Identify key seller pain points and opportunities, then design scalable solutions and resources to address them.
• Drive the adoption of new Walmart Marketplace features, tools, and services among sellers.
• Partner with product and engineering teams to advocate for seller needs and contribute to the roadmap of seller-facing tools and features.
• Oversee the creation and maintenance of high-quality, actionable seller-facing content, including guides, tutorials, webinars, FAQs, and best practices.
• Monitor and analyze key seller performance metrics, identifying trends and areas for improvement.
• Develop and present data-driven insights to leadership to inform strategic decisions and resource allocation.
• Establish benchmarks and track the impact of enablement initiatives on seller success.
• Collaborate closely with internal teams including Product Management, Engineering, Business Development, Account Management, Marketing, and Customer Service to ensure a cohesive and supportive seller experience.
• Represent the voice of the seller in internal discussions and product development cycles.
• Stay abreast of industry trends, competitor activities, and best practices in seller enablement within the e-commerce landscape to identify new opportunities to differentiate Walmart Marketplace's seller offerings.

Preferred Qualifications:

• Master's degree (MBA) or equivalent advanced degree.
• 6+ years of experience in e-commerce, marketplace operations, seller support, or a related field.
• Proven track record of developing and executing successful programs that drive business growth.
• Strong analytical skills with the ability to interpret complex data and translate it into actionable insights.
• Excellent written and verbal communication skills, with the ability to articulate complex concepts clearly and persuasively.
• Demonstrated ability to work effectively in a fast-paced, ambiguous, and rapidly changing environment.

Why Walmart?

At Walmart, we believe in providing opportunities for our associates to grow and succeed. You will be part of the India Cross Border Trade team that is transforming the retail landscape and making a real impact on millions of customers and businesses. Join our team and help us empower businesses to thrive on the Walmart Marketplace!

Equal Opportunity Employer

Walmart, Inc. is an Equal Opportunity Employer By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions while being welcoming of all people.