Program Manager

Hexnode; Ernakulam; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Hexnode is seeking a Program Manager for Product Operations who will serve as the connective tissue between Product, Engineering, Marketing, Sales, and Customer Success. The role focuses on scaling processes and ensuring smooth product launches across our UEM and security platforms.

You will drive cross-functional initiatives, optimize tools like Jira, and build feedback loops to prioritize the product roadmap. A systems-thinking approach is essential for success in this role.

Qualifications

• 4+ years of experience in Program Management or Product Operations in SaaS/tech.
• Ability to influence and collaborate with Product, Engineering, Design, GTM without direct authority.
• Understanding of software development lifecycles and process improvements.
• Strong ability to translate data/feedback into actionable insights for product teams.
• Exceptional written and verbal communication skills.

Responsibilities

• Partner with Product Marketing, Sales Enablement, Engineering and Customer Support to manage the operational execution of new product rollouts and feature releases.
• Design, implement, and maintain scalable processes across the Product Development Life Cycle (PDLC).
• Lead complex, cross-departmental initiatives with clear milestones and risk management.
• Build systems to aggregate data and feedback from users, sales, and support, surfacing roadmap insights.
• Own the product team's tech stack (e.g., Jira) and ensure OKR tracking and roadmap visibility.
• Facilitate product cadences, including roadmap reviews and release notes documentation.

Skills

Program Management

Cross-functional collaboration

Process improvement

Data synthesis

Communication skills

Tools

Jira

Job description

Hexnode is a global leader in enterprise security and Unified Endpoint Management (UEM), trusted across 100+ countries and managing millions of devices worldwide. Operating at the intersection of startup-level velocity and global scale, we deliver mission-critical security and device management across Apple, Windows, Android, macOS, Linux, and tvOS ecosystems. As we rapidly expand beyond traditional UEM into innovative enterprise security (XDR), Identity Management (IdP), Agentic AI, and Digital Employee Experience (DEX), we offer an environment where your leadership directly shapes the trajectory of a category-defining platform.

Role Overview

As the Program Manager for Product Operations at Hexnode, you will be the ultimate connector between our Product, Engineering, Marketing, Sales, and Customer Success teams. Your primary mission is to amplify the impact of our product team by building scalable processes and ensuring seamless product launches.

You will function as the operational glue that holds the product lifecycle together, ensuring that our teams are aligned, our tools are optimized, and our feedback loops are tight. If you are a systems-thinker who loves bringing order to chaos and driving cross-functional initiatives to the finish line, this role is for you.

Key Responsibilities

• Partner with Product Marketing, Sales Enablement, Engineering and Customer Support to manage the operational execution of new product rollouts and feature releases. Ensure all go-to-market (GTM) activities are coordinated, and teams are trained and ready.
• Design, implement, and maintain scalable processes across the Product Development Life Cycle (PDLC). Identify bottlenecks in roadmap planning, and release management, and implement solutions to increase team velocity.
• Lead complex, cross-departmental initiatives. Create project plans, define milestones, manage risks, and ensure clear communication of progress to stakeholders and executive leadership.
• Build and manage systems to aggregate quantitative data and qualitative feedback from users, sales, and support teams. Surface actionable insights to help Product Managers prioritize the roadmap.
• Own the product team’s tech stack (e.g., Jira). Ensure these tools are configured optimally to support roadmap visibility, and OKR tracking.
• Facilitate critical product cadences, including roadmap reviews and retrospective meetings. Ensure that the team maintains a centralized hub of product documentation and release notes for the broader company.

Requirements

• 4+ years of experience in Program Management, Product Operations, or a similar operational role within a SaaS or technology company.
• Proven ability to influence and collaborate with diverse teams (Product, Engineering, Design, GTM) without direct authority.
• Deep understanding of software development lifecycles and a record of implementing process improvements that drive measurable efficiency.
• Strong ability to synthesize complex data and qualitative feedback into clear, actionable insights for product teams.
• Exceptional written and verbal communication skills. You can translate technical constraints to business stakeholders and business goals to technical teams.