Program Advisor - Inside Sales

Emeritus; New Delhi; On-site; INR 350,000 - 550,000; Full time

Job summary

Emeritus is seeking a talented Program Advisor to drive student acquisition and revenue growth in a fast-paced sales environment. You will generate interest, qualify leads, and close enrollments for globally reputed leadership programs.

The role requires self-motivation, top-notch communication, and strong CRM discipline to manage multi-program pipelines. You will work with senior executives and coordinate with multiple departments to ensure smooth progression from inquiry to admission, with

Qualifications

• Minimum 2 years of experience in B2C inside sales.
• Excellent verbal and written communication skills.
• Strong data analysis and follow-up capabilities.

Responsibilities

• Build and manage lead pipeline for multi-discipline education programs.
• Provide in-depth information to executives via phone and email.
• Update lead discussions in CRM in real time.
• Guide milestones, documentation, timelines, and payments with customers.
• Develop best practices for customer interactions and standard FAQs.
• Ensure adherence to inside sales processes and data management.
• Leverage internal cross-functional relationships to advance leads.
• Participate in marketing feedback meetings when required.
• Maintain a positive attitude and collaborate with team.
• Multitask across consultative sales to enrolment timelines.

Skills

Inside sales

Excellent communication

Data analysis

Multitasking

Lead qualification

Education

Graduation

Tools

Salesforce.com

Microsoft Excel

Job description

About Emeritus:

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 80 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China.

Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands‑on instruction from senior faculty, mentors and coaches has educated more than 300,000 individuals across 80+ countries.

Founded in 2015, Emeritus, part of Eruditus Group, has more than 1,800 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. The company is backed by prominent investors including Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.

About the role:

We are looking for a talented and competitive Program Advisor who can thrive in a progressive sales environment. The successful candidate will play a key role in achieving our students’ acquisition and revenue growth targets. You must be self-driven and comfortable with making multiple calls per day, generating interest and awareness, qualifying leads, and closing sales.

Roles & Responsibilities:

• Build and manage lead pipeline of multi-discipline education programs from globally renowned B - Schools such as Wharton, Columbia, INSEAD, MIT Sloan, Berkeley, Kellogg, Cambridge-Judge & Harvard to senior and top management executives.
• Providing in-depth and customized information to interested executives who enquire on comprehensive leadership development programs through phone and email.
• Ensuring that details pertaining to lead discussions are updated in real-time on CRM (Customer Relationship Management) software.
• Guiding and following-up on program milestones, documentation, timelines, and payments with customers.
• Developing best practices for interaction with customers including standard FAQs to ensure that we are capturing value and ensuring the appropriate programs are recommended.
• Responsible for adherence of the inside sales process, tools, and data management.
• Demonstrates ability to leverage internal relationships with other departments to move the lead through pipeline stages.
• Organize and participate in marketing feedback meetings (internal), as appropriate.
• Demonstrates an infectious positive attitude toward the job, the team, and the organization.
• Ability to multitask: Not just consultative sales, but to understand end to end mechanism (From consultative sales to timely payment to enrolment/admission).
• The candidate must be flexible to work in any shift depending upon the requirement of the role. The office timing may vary from time-to-time depending upon the business requirement.
• Individual contributor role.

Required Skills & Qualifications:

• Proven inside sales/consultative selling experience with a consistent track record of exceeding acquisition targets.
• Excellent verbal, written communication, listening and data analysis skills.
• Demonstrated advanced proficiency with Microsoft Excel and Salesforce.com
• Overall, 2 years of work experience out of which a minimum of 1 year of experience with B2C sales is mandatory. Experience in global EdTech sales is a plus.
• Demonstrated ability to manage and prioritize multiple programs. Flawless follow-up skills to ensure that leads move to closure.
• Ability to succeed in a revenue oriented and sales focused environment.
• Graduation as the minimum educational qualification.

Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

In Press:

• buzz/edtech-startup-eruditus-fy23-revenue-crosses-inr-3000-cr-mark/
• emeritus harvard business school: Edtech unicorn Emeritus story now a Harvard Business School case study - The Economic Times ()