Production Support Systems Intern

Vcheck; Pune District; On-site; INR 167,000 - 301,000; Part time

Benefits offered by this job

Equity

Medical insurance

Dental insurance

Vision insurance

401k with employer match

Flexible vacation

Wellness allowance

Team events

Job summary

Vcheck in Pune, Maharashtra, invites a Production Support Systems Intern to learn how incidents, monitoring alerts, and escalations are handled in a live AWS-hosted environment. You’ll observe runbooks, assist with triage, and gain hands-on exposure to Python/Django/FastAPI backend and React frontend.

This paid internship includes mentorship and a clear path to a full-time role. You’ll monitor dashboards, write simple Python scripts, update incident logs, and learn to distinguish frontend from

Qualifications

• Pursuing or recently completed degree in CS/IT/Engineering.
• Foundational cloud concepts; exposure to AWS preferred.
• Basic Python scripting and log parsing ability.
• Understanding of web apps and REST APIs; Linux & Git basics.
• Curiosity for monitoring tools like Sentry/JIRA; eager to learn.

Responsibilities

• Monitor Sentry and CloudWatch dashboards for errors under guidance.
• Perform first-level triage of alerts using documented runbooks.
• Create and update JIRA Service Management tickets with incident details.
• Escalate issues with clear, concise summaries to on-call engineers.
• Run basic PostgreSQL/RDS checks and assist with deployments.

Skills

Python scripting

SQL/PostgreSQL

AWS concepts

Linux command line

Git fundamentals

Sentry/JIRA familiarity

Education

Bachelor’s or Master’s in CS/IT/Engineering

Tools

AWS

JIRA Service Management

Sentry

CloudWatch

PostgreSQL

Docker

React

Django/FastAPI

Job description

About the role

The Production Support Systems Intern supports the team that keeps our production systems stable and available. Working alongside experienced engineers, you will learn how incidents, monitoring alerts, and escalations are handled in a live environment - starting by observing and following runbooks, and gradually taking on more of the triage yourself. You will get hands-on exposure to our AWS-hosted Python/Django/FastAPI backend and React JS frontend, and learn to track incidents via JIRA Service Management while monitoring system health through Sentry and CloudWatch. This is a paid internship with a monthly stipend and structured mentorship, and it offers a clear path to a full-time Production Support Systems Engineer role.

What you’ll be doing

• Monitor Sentry and CloudWatch dashboards for errors and anomalies under the guidance of a senior engineer
• Perform first-level triage of alerts and follow documented runbooks for known issues
• Create and update JIRA Service Management tickets with clear, complete incident details
• Escalate issues to the on-call engineer or Tier 3 with accurate, well-structured summaries
• Prepare shift handoff reports and join the overlap with the wider team
• Read CloudWatch Logs to identify ECS task errors, AWS Batch job failures, and Lambda/API issues
• Assist with restarting failed ECS tasks and retrying Batch jobs, as directed by the senior engineer
• Run start-of-shift and end-of-shift environment health checks and confirm nightly batch jobs have completed
• Learn to tell frontend (React JS) issues from backend API failures using Sentry error traces
• Run basic PostgreSQL/RDS checks and flag slow queries or connection issues to the team
• Verify that nightly backup and data replication jobs completed, and report any failure promptly
• Observe and support scheduled maintenance and deployments, including post-deployment monitoring
• Write simple Python scripts to automate repetitive checks and parse logs
• Document incident summaries, resolution steps, and learnings; help update runbooks and SOPs in the knowledge base

About you

Key requirements:

We’re looking for someone who is passionate about joining a diverse team and is driven to achieve results through ownership, process optimization, and upstanding character.

• We’re looking for someone who is curious, eager to learn, and driven to grow through ownership, attention to detail, and upstanding character.
• Pursuing or recently completed a Bachelor’s/Master’s degree in Computer Science, IT, Engineering, or a related field
• Foundational understanding of cloud concepts; exposure to AWS (EC2, S3, CloudWatch, RDS) through coursework, projects, or certifications is a plus
• Basic proficiency in Python for scripting and log parsing
• Basic understanding of SQL/PostgreSQL and how web applications and REST APIs work
• Familiarity with Linux command line and Git fundamentals
• Awareness of Docker and containers is a plus; exposure to Django, FastAPI, or React JS is a plus
• Curiosity about monitoring and incident management tools such as Sentry, JIRA, or similar; prior use is a plus
• Calm, methodical, and attentive to detail when things go wrong
• Strong written communication skills for incident notes and shift handoffs
• Eagerness to learn, take feedback, and ask for help or elevate when unsure
• Prior internship, academic project, or hands‑on lab experience in IT support, DevOps, or NOC environments is a plus
• AWS Cloud Practitioner or ITIL Foundation certification (or willingness to pursue one) is a plus

Why us?

You will be joining a cutting-edge company, where you will tackle complex challenges and work with the very best in the industry. In addition, we offer:

• Competitive compensation package, including equity
• Comprehensive benefits, including medical, dental, & vision insurance coverage for you & your loved ones
• 401k plan with a 4% employer match
• Flexible vacation policy, encouraging you to take the time you need
• Annual wellness allowance to support your health and well-being
• Quarterly team events to keep us connected in a hybrid environment
• Playing a vital role in shaping our company’s future
• A fun and collaborative work environment where you’ll be supported by a team of dedicated and collaborative colleagues

Vcheck is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, ancestry, religion, sex, age, national origin, sexual orientation, gender identity, disability, genetic information, veteran status, or any other factor protected by applicable law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, transfer, leave of absence, compensation, benefits, and training.

Vcheck expressly prohibits discrimination and harassment of any kind based on race, color, ancestry, religion, sex, age, national origin, sexual orientation, gender identity, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

No matter what background you bring with you, if you are committed to excellence and good at what you do, we encourage you to come as you are.