Production Support / Application Support

Han Digital Solution; Dadra and Nagar Haveli, Lakshadweep, Panaji, Jammu district; On-site; INR 8,00,000 - 12,00,000; Full time

Job summary

A technology services company is seeking an experienced Application Support Engineer in Dadra and Nagar Haveli. The ideal candidate has over 4 years of experience managing large-scale production systems, troubleshooting application failures, and utilizing cloud technologies. This role offers an opportunity to drive automation and improve system observability, making a significant impact on operational efficiency.

Qualifications

• Over 5 years of IT experience, with 3+ years in L2 application support.
• Strong hands-on experience in production deployments and troubleshooting.
• Proficient in managing large-scale production systems and cloud platforms.

Responsibilities

• Manage production outages and performance issues effectively.
• Lead incident management and communicate with stakeholders.
• Conduct root cause analysis and document incidents.

Skills

L2 application support

Troubleshooting application failures

Cloud technologies

Scripting (Shell, PowerShell, Python)

CI/CD tools

Monitoring tools (AppDynamics, Splunk)

Database management (SQL, NoSQL)

Job description

Application Support Engineer with overall experience of 4+ years of experience in development and supporting Complex and critical large scale distributed systems and extensive hands‑on experience in handling production failures & driving root cause analysis and remediation.

Primary Responsibilities:

• Proactively manage production outages and performance issues through quality analysis and rapid resolution.
• Lead incident management, ensuring clear communication with users, application owners, and senior stakeholders.
• Perform root cause analysis (RCA) and document post‑mortems for incidents.
• Identify recurring patterns, conduct thorough post‑mortems, and implement permanent fixes to prevent reoccurrence.
• Collaborate with engineering teams to automate ongoing recovery processes, reducing manual intervention.
• Drive continuous improvement by minimizing manual tasks through automation and dynamic monitoring solutions.
• Build and enhance runbooks to streamline operational workflows.
• Work with development teams to improve application observability and enable faster MTTD (Mean Time to Detect) and MTTR (Mean Time to Resolve).
• Identify automation opportunities in systems and processes, and partner with engineering to implement them.
• Possess strong understanding of deployment methodologies with hands‑on experience in production deployments.
• Skilled in instrumentation, monitoring, alerting, and incident response using tools like AppDynamics, Splunk, ThousandEyes, and ITRS.

Technical Skills:

• Over 5 years of IT experience, including 3+ years in L2 application support.
• Proficient in managing large‑scale production systems involving load balancing, distributed systems, microservices, monitoring, and configuration management.
• Strong hands‑on experience in troubleshooting:
  • Application failures and performance degradation
  • Code‑level issues and cloud platform incidents
  • Batch, infrastructure, database, and network failures
• Skilled in ITIL practices: Event, Incident, Release, Problem, and Knowledge Management.
• Experienced in production deployments using CI/CD tools.
• Solid understanding of SLIs, SLOs, and handling burn rates.
• Working knowledge of SQL and NoSQL databases.
• Proficient in monitoring and alerting tools like AppDynamics, Splunk, ThousandEyes, and ITRS.
• Expertise in cloud technologies, with a preference for PCF (Pivotal Cloud Foundry).
• Expertise in scripting technologies like Shell, PowerShell, Python.