Product Sustenance Engineer

Eurofins; Bengaluru; On-site; INR 8,00,000 - 12,00,000; Full time

Job summary

A leading international life sciences company, based in Bangalore, is looking for a Product Sustenance Engineer to provide Application Support and ensure cloud and on-premise services for eESB. This role involves managing incidents, support requests, and collaborating with a skilled team. The ideal candidate has 4-6 years of experience in Application Support, knowledge of the ITIL framework, and familiarity with cloud technologies like Azure. Strong Unix/Linux and Java fundamentals are necessary, along with excellent communication skills.

Qualifications

• 4-6 years experience in Application Support (L2 level).
• Strong knowledge of incident management and monitoring.
• Experience with Cloud technologies, preferably Azure.

Responsibilities

• Respond to incidents and manage support requests for eESB services.
• Ensure the general health of the support queue and resolve related tickets.
• Participate in a team rotation for support responsibilities.

Skills

Application Support

Unix/Linux

Java fundamentals

ITIL framework knowledge

Cloud technologies

Communication skills

Education

BE / MCA in Computer Science

Tools

Active MQ

CICD pipeline

SolarWinds

Grafana

GIT Hub

Job description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and the environment safer, healthier and more sustainable. From the food you eat to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins is a global leader in food, environmental, pharmaceutical and cosmetic product testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 35 years, Eurofins has grown from one laboratory in Nantes, France to 62,000 staff across a network of over 1,000 independent companies in 61 countries, operating 900 laboratories. Performing over 450 million tests every year, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialized clinical diagnostics testing.

Eurofins is one of the fastest growing listed European companies with a listing on the French stock exchange since 1997.

Eurofins IT Solutions India Pvt Ltd (EITSI) is a fully owned subsidiary of Eurofins and functions as a Global Software Delivery Center exclusively catering to Eurofins Global IT business needs. The code shipped out of EITSI impacts the global network of Eurofins labs and services.

The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. Young and dynamic, we have a rich culture and we offer fulfilling careers.

Job Description

JOB DESCRIPTION:

POSITION TITLE: Product Sustenance Engineer (L2 Application Support / Dev Ops Support)
WORKING LOCATION: Bangalore – India

SHIFT: Rotational (24/5 and weekend on call support)
Eurofins Scientific is seeking eESB Platform Engineer to become a valued member of our successful team. He is responsible for supporting internal IT application users with eESB application uptime and requests with the capability to support cloud and on-premise application services. This may require interaction with potential or current users of our organisation across the globe. This person will participate as an effective member of a passionate, highly skilled, collaborative team that is a backbone of IT solutions delivered
POSITION & OBJECTIVES:
Responsibilities:

• The position is for an operational (run) group. Support engineers will respond to incidents and as well as handle support requests for a variety of technologies related to eESB (Eurofins Enterprise Service Bus ) services over cloud architecture
  Support engineers will also have project responsibilities (i.e. executing on the improvements and automation identified by them or others on the team) and will own small projects within their respective area.
• As a queue owner, support engineers will be responsible for the general health of the queue (resolving tickets, identifying trends, finding the technical cause of problems) as well as recommending and implementing process / system changes to eliminate incoming workload, optimizing team process, diagnosing problems to the root cause and resolving them, and escalating where appropriate.
• Participation in a team 24×5 weekly rotation is part of the role. More extended off-shift time may be needed but these would be planned in advance, and generally associated with project work where maintenance windows need to be observed.
• This is not an L2 support position. The candidate will need a deep understanding and technical expertise to apply in a hands on environment.
• While not a hard requirement, given the overall direction of IT infrastructure is to transition workloads to the cloud, experience with Azure, AWS, and cloud development is a plus.

Must Have:

• 4-6 years experience in Application Support (L2 level)
• ITIL framework knowledge
• Strong in Unix/Linux, Java fundamentals, incident, monitoring, problem solving
• Working experience with Cloud (preferably Microsoft Azure)
• Good oral and written communication skills
• Willingness to learn and perform in a small team

Technical Skills

• Experience in message-oriented Middleware like Active MQ or MSMQ would be an added advantage
• Knowledge of DevOps framework CICD pipeline
• Performance monitoring on SolarWinds. Reporting tools, Service Now, Grafana reporting
• Knowledge on Version control tools like GIT Hub
• Shell scripting

Application/Domain:

• Middleware technologies

QUALIFICATIONS AND EXPERIENCE REQUIRED:

• BE / MCA, or any other equivalent degree in Computer Science