Product Support Engineer

Eurofins; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

Eurofins is seeking an IT Support Engineer to support the Treasury Management System (TMS) across our global routes from Chennai, India. You will work with business users, vendors, and IT stakeholders to ensure reliable operation and timely incident resolution.

Responsibilities include user maintenance, data management, AD group handling, security for TMS files, and collaboration with analysts to deploy improvements worldwide.

Qualifications

• Minimum 3 years in database administration, support, or analysis.
• Experience with ERP data management or SaaS applications.
• Knowledge of IT service management concepts (ITIL/LEAN).
• Fluency in English and strong communication skills.
• Desirable experience with SQL, REST API, and database management.

Responsibilities

• Provide technical end-user support for Treasury Management System (TMS).
• End-to-end user maintenance and AD/group management tasks.
• Maintain TMS data, interfaces, and security controls.
• Collaborate with IT and business stakeholders for deployments and issues.
• Support UAT and bug fixes during testing phases.
• Document procedures and support runbooks for TMS operations.

Skills

ERP data mgmt

SaaS applications

ITIL/LEAN

English fluency

Communication

Problem solving

Time management

REST API

SQL

Job description

Eurofins Scientificis an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies believes that it is a global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and AgroScience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 37 years, Eurofins has grown from one laboratory in Nantes, France to over 65,000 staff across a decentralised and entrepreneurial network of more than 950 laboratories in over 1,000 companies across 59 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2024, Eurofins generated total revenues of EUR 6.95 billion; and has been among the best performing stocks in Europe over the past 20 years.

Job Description

As an IT Support Engineer, you will be part of F&A domain, supporting Treasury Management System application. In this role, you will collaborate with Business users, Vendors and other IT Stakeholders to support and maintain the effective and efficient functioning of global application and its users.

Responsibilities

• Provide technical support to end users
• End-to-end user maintenance, including user creation, modification, deletion
• Master data maintenance (bank account management, interfaces, statements etc.)
• Creation and maintenance of AD groups
• Manage day-to-day delivery, maintenance and troubleshooting of TMS systems, operations and services in scope Manage security for TMS files and folders
• Analyse the trends associated with incidents and change requests and report potential areas of improvement or risk to TMS Program Manager IT Security, back-up and recovery
• Regular monitor and report environments health and statistic details to relevant stakeholder
• Create productive relationships with end users to ensure timely and efficient resolution of incidents and problems
• Work closely and collaborate with the Business Analyst and other IT team members to support operations, process improvements and contribute in deployment of the program worldwide
• Support users during UAT and fixes Bugs identified during UAT
• Create and maintain documentation/procedures to ensure support and maintenance of TMS system, including system descriptions, configurations, change management, policies and procedures
• IT Support and maintenance of TMS application and related infrastructure to ensure the effective and efficient functioning of global business operations
• Perform other responsibilities and duties as requested

Requirements

• Minimum 3 years of experience on any of (database administration, support, analysis) or related experience
• Especially with production support in ERP data management / SaaS application desirable
• Knowledge with IT service management concepts (Preferable ITIL, LEAN)
• Good problem solving skills
• Fluency in English is essential
• Very good communication skills
• Strong time management skills
• Enthusiastic, full of high-energy, capable of contaminating others with the energy
• Proactive in assuming the responsibility for successfully completing assignment or tasks
• Self-imposing standards of excellence rather than having standards imposed
• Desirable experience with SQL, REST API, database