Product Sppt Tech Advisor 2

iqvia; Bengaluru; On-site; INR 550,000 - 750,000; Full time

Job summary

IQVIA in Bengaluru is seeking a technical support analyst to gather requirements with customers, translate them into specs, and manage ticket queues. You will prepare internal meeting materials, track timelines, and support QA/UAT and production launches.

Ideal candidates have a CS degree and 2 years of related experience, focusing on technical expertise rather than people management, with growth potential within the Technology Product Development Support function.

Qualifications

• Bachelor’s degree in Computer Science or related field.
• 2 years of related experience.
• Work is focused on technical knowledge rather than people management.
• Career progression reflects growing depth of knowledge and influence.

Responsibilities

• Gather requirements with customers and translate into technical specs.
• Manage day-to-day ticket queue to meet client needs and timelines.
• Prepare recurring internal meeting materials and track timelines.
• Keep tickets up to date and escalate when needed.
• Build weekly client slides and provide project status snapshots.
• Support QA, UAT and production launches for client engagements.
• Collaborate with product development to support platform functionality.
• Provide Tier 2/3 technical support for custom integrations.
• Apply knowledge of support processes to resolve issues and improve the customer experience.

Skills

Technical support

Ticketing systems

Client communication

Education

Bachelor’s Degree in Computer Science

Tools

Ticketing systems

Job description

Job Overview

Participates in analytical, experimental, investigative and other fact-finding work in support of technology product | Responsibilities are within the Technology Product Development Support Function as a generalist or in a combination of Disciplines

Essential Functions

• Work with customers and project management teams to gather requirements and translate them into technical specifications
• Manages day-to-day of the ticketing queue for clients ensuring completion in line with client needs/expectations.
• Helps prepare recurring internal meetings and advises on timeline progression.
• Ensures all tickets are up to date. Responsible for ticket escalation as needed.
• Builds out weekly client slides. Provides snapshot of projects and status.
• Participate in QA, UAT & production launch support related to various customer engagements
• Collaborate with product development team to help support platform functionality
• Provide Tier 2/3 technical support for custom integrations
• Has working knowledge of support processes and working in support environment.
• Drives resolution to remediate both routine and non-routine problems and holds resources accountable to provide permanent solutions designed to improve the customer experience.

Qualifications

• Bachelor’s Degree Computer Science, a related field, or equivalent experience
• 2 years of related experience Req
• Work is primarily achieved by an individual or through project teams, with emphasis on technical/discipline knowledge rather than managing people.
• Requires the application of expertise in professional area(s) to achieve results.
• Progression within the Career Band reflects increasing depth of professional knowledge, project management and ability to influence others.

Company Information

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.