Product Specialist

Disprz; Gurugram District; On-site; INR 4,00,000 - 6,00,000; Full time

Job summary

A tech company in Gurugram is looking for a Customer Support Specialist to provide outstanding customer support and assist with product features. You will conduct product training sessions and collaborate with the product team. Ideal candidates should possess strong communication skills and expertise in customer support. A graduation degree is required. Join a dynamic team and contribute to customer satisfaction with your problem-solving abilities.

Qualifications

• Strong expertise in Customer Support.
• Excellent communication and interpersonal skills.
• Ability to conduct product demonstrations and training sessions.

Responsibilities

• Provide outstanding customer support by addressing inquiries and resolving issues.
• Assist customers in understanding product features and functionalities.
• Collaborate with the product team to relay customer feedback.

Skills

Customer Support

Product Support

Communication Skills

Problem Solving

Analytical Skills

Organizational Skills

Education

Any Graduation

Job description

Responsibilities

• Provide outstanding customer support by addressing inquiries and resolving issues related to our products.
• Assist customers in understanding product features and functionalities.
• Collaborate with the product team to relay customer feedback and suggest improvements.
• Conduct product demonstrations and training sessions for clients.
• Maintain accurate records of customer interactions and feedback.
• Stay updated on product knowledge and industry trends to provide informed support.

Requirements

• Key Skills: Customer Support, Product Support.
• Strong expertise in Customer Support (Must-Have).
• Knowledge of Product Support (Nice-to-Have).
• Excellent communication and interpersonal skills.
• Ability to conduct product demonstrations and training sessions.
• Problem-solving and analytical skills.
• Strong organizational and documentation skills.
• Education: Any Graduation.