Product Owner

Staffingine LLC; Pune District; On-site; INR 1,500,000 - 2,600,000; Full time

Job summary

A technology solutions company is seeking a Product Owner/Business Analyst to independently drive product development across AI-powered contact center solutions. This role requires a blend of deep contact center understanding and practical AI fluency. Responsibilities include managing product backlogs, ensuring high-impact delivery, and fostering collaboration between stakeholders. The ideal candidate should have a proven track record in SaaS or AI environments and is expected to be comfortable working independently and engaging with various teams.

Qualifications

• Proven experience as a Product Owner, Business Analyst, or similar role in SaaS, AI, or contact center platforms.
• Demonstrated ownership of product delivery across multiple workflows or products.
• Experience defining analytics foundations and consistent metrics.
• Track record of delivering incremental value sprint over sprint. Comfortable engaging independently with customers, engineering, and AI teams.

Responsibilities

• Independently drive product development across AI-powered contact center solutions.
• Ensure incremental, high-impact delivery every sprint.
• Manage complex, multi-product backlogs.
• Lead sprint planning, refinement, demos, and UAT for multi-product platforms.

Skills

Conversational AI & Contact Center Domain

Real-Time Agent Assist

Post-Call Analytics & AI Insights

AI/ML Fluency

Agile Product Ownership

Stakeholder Collaboration

Stakeholder collaboration

Job description

We are seeking a strong Product Owner / Business Analyst to independently drive product development across AI-powered contact center solutions. This role owns prioritization, backlog clarity, and delivery across Conversational Self-Service, Real-Time Agent Assist, Post-Call Analytics, and AI-driven Analytics platforms. The ideal candidate blends deep domain understanding of contact centers with practical AI fluency, strong analytical thinking, and disciplined Agile execution—ensuring incremental, high-impact delivery every sprint.

Key Skills

• Conversational AI & Contact Center Domain: Contact center call flows, IVR/IVA, routing, and self-service automation; Designing AI-driven conversational workflows with LLM reasoning; Seamless escalation from AI to human agents.
• Real-Time Agent Assist: Live agent workflows and call-time decision support; Requirements for real-time transcription, sentiment, compliance prompts; Understanding performance constraints in real-time AI systems.
• Post-Call Analytics & AI Insights: Supervisor workflows, QA, and compliance checks; Automated summaries, sentiment scoring, topic detection; Translating call behavior into measurable analytics; BI dashboards, semantic layers, role-based access; Defining consistent metrics across products.
• AI/ML Fluency (Non-Technical): Practical understanding of STT, summarization, sentiment, retrieval; Ability to validate AI outputs and flag accuracy gaps; Clear communication of AI limitations and trade-offs.
• Agile Product Ownership: Writing clear epics, user stories, and acceptance criteria; Managing complex, multi-product backlogs; Sprint planning, refinement, demos, and UAT leadership.
• Stakeholder Collaboration & Decision-Making: Strong communication with customers, engineers, and AI teams; Balancing delivery feasibility with customer expectations; Roadmap prioritization based on ROI, complexity, and dependencies.

Experience

• Proven experience as a Product Owner, Business Analyst, or similar role in SaaS, AI, or contact center platforms.
• Demonstrated ownership of product delivery across multiple workflows or products.
• Experience defining analytics foundations and consistent metrics.
• Track record of delivering incremental value sprint over sprint.Comfortable engaging independently with customers, engineering, and AI teams.

Seniority Level

• Mid-Senior level

Employment Type

• Full-time

Job Function

• Information Technology
• Technology, Information and Media

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