Product Manager - Business Banking Client & Frontline Experience

JP Morgan Services India Pvt Ltd; Hyderabad; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

JPMorganChase in India is seeking a Product Manager for SMB Client & Frontline Experiences (Engage & Deepen). The role focuses on defining the product vision, strategy, and roadmap to enhance banker productivity, client engagement, and relationship growth.

You will partner with Product, Tech, Design, Data & Analytics, and frontline teams to deliver integrated experiences. The incumbent will drive AI-enabled product experiences, workflow automation, and multilateral collaboration to reduce

Qualifications

• 5+ years of experience in product management or related field.
• Advanced knowledge of AI tools and capabilities.
• Strong ability to communicate with executives and cross-functional teams.

Responsibilities

• Define product strategy and vision for SMB CFX and frontline experiences.
• Identify and monitor process improvements across the area product.
• Ensure adherence to risk and quality controls across workstreams.
• Lead discovery and research to uncover solutions for the product roadmap.
• Maintain a product backlog aligned with the strategic roadmap.
• Coordinate project tollgates with communications, training, and readiness.
• Track key success metrics: cost, features, risk, and reliability.

Skills

Product management

AI capabilities

Stakeholder comms

Product lifecycle

Risk awareness

Job description

Product Manager – Business Banking -SMB Client & Frontline Experiences (Engage & Deepen)

Join the team providing financial solutions to over 3 million small businesses nationwide at one of the world’s most innovative banks. As a Product Manager within SMB Client & Frontline Experiences (SMB CFX), you will be responsible for defining the product vision, strategy, and roadmap for Business Banking capabilities that support banker productivity, client engagement, and relationship growth. You will work closely with cross-functional partners across Product, Technology, Design, Data & Analytics, Operations, Risk, Controls, and frontline stakeholders to deliver solutions that improve the banker and client experience while achieving business objectives. The Engage & Deepen Area Product is responsible for capabilities that help bankers prepare for, engage with, and follow up with clients more effectively. This includes banker workflow experiences, client communications, content enablement, prospecting and research tools, meeting and engagement capabilities, and interaction visibility across the banker journey. The Product Manager will partner across Product, Technology, Design, Data & Analytics, Marketing, National Sales, Operations, Risk, and Controls to deliver integrated experiences that reduce workflow fragmentation, improve banker productivity, and create a more connected end-to-end client engagement experience. This includes both internally developed capabilities and strategic vendor platforms supporting frontline employee effectiveness.

Job Responsibilities

• Partner with Area Product Owner and Product Managers to develop a product strategy and product vision that delivers value to our business clients and frontline teams
• Identify, implement and monitor continuous process improvements across the area product
• Ensure adherence to risk and quality controls as well as promote cross-product engagement
• Lead team members across the quad to conduct discovery efforts and research to uncover solutions and integrate them into the product roadmap
• Lead team members across the quad to create and maintain a product backlog that supports the overall strategic roadmap and value proposition
• Lead team members across the quad to complete project tollgates such as communication, training, readiness, etc.
• Contribute to and promote the framework for tracking the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Identify opportunities to leverage AI and automation capabilities to improve employee productivity, product delivery, and customer engagement experiences

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of AI tools and capabilities, including generative AI, Microsoft Copilot, large language models (LLMs), prompt engineering, and AI-assisted product management practices.
• Demonstrated ability to leverage AI responsibly to improve analysis, documentation, prioritization, stakeholder communication, and product delivery.
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• High judgment and resilience in fast‑paced environments; demonstrated ability to navigate ambiguity, manage trade‑offs, and make timely decisions
• Strong executive communication skills—written, verbal, and presentation—with the ability to convey complex topics succinctly to key stakeholders

Preferred qualifications, capabilities, and skills

• Experience leading products in a large, highly matrixed financial services or technology organization, with exposure to Business Banking or frontline enablement domains
• Experience driving AI-enabled product experiences, workflow automation initiatives, or enterprise AI adoption programs.
• Preferred experience supporting more than one CCB Operations Function/Line of Business

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Experience Level Mid Level