Product Delivery Manager

J.P. Morgan; Mumbai; On-site; INR 15,00,000 - 25,00,000; Full time

Job summary

A leading financial institution in Mumbai seeks a Product Delivery Manager to oversee product delivery processes and enhance customer experience. You will lead cross-functional teams, manage timelines, and ensure adherence to compliance standards. Candidates must have over 5 years of relevant experience and a strong understanding of product management principles. Proficiency in Microsoft Office and JIRA is required, with a focus on delivering innovative solutions in banking.

Qualifications

• 5+ years of experience in product delivery or a relevant domain.
• Strong understanding of delivery and continuous improvement processes.
• Familiarity with Buy-Now-Pay-Later solutions.

Responsibilities

• Lead end-to-end product delivery processes and manage risks.
• Coordinate release management activities and drive dependencies.
• Facilitate adherence to agile guidelines and manage timelines.

Skills

Operational management

Change readiness

Continuous improvement

Release management

Agile product development

Effective communication

Tools

Microsoft Office

JIRA

Job description

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. As a Product Delivery Manager in Consumer and community Banking, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

Job responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Facilitate product owner adherence to agile guidelines through monitoring and reporting remediating where necessary.
• Intake and assess product development requests from cross‑functional products including assessments of readiness for consideration and validations of business needs.
• Coordinate release management activities including go/no go confirmations from key stakeholders before code deployment and go-on to manage release day activities.
• Drive commitment for critical dependencies – including facilitating elaboration sessions, helping to secure resources, ensuring sprint alignment, etc.
• Maintain an ongoing deep knowledge and documentation of product controls across the portfolio including evidence of validations, approvals, and action plans.
• Manage key business operation deliverables including executive updates, updates to internal communication pages, and the provision of key artifacts to cross‑functional teams when requested.
• Work with the Product Owner to model rigorous prioritization protecting the book of work from external requests and distractions where possible.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform‑wide release management, in addition to deployment processes and strategies
• Familiarity with Buy‑Now‑Pay‑Later solutions (at a minimum as a user)
• Experience with agile product development techniques, principles and practices, experience supporting a product organization
• Structured thinker, leveraging organizational philosophies and data driven approaches to influence actions
• Commitment and self‑motivation
• Demonstrable experience working in banking or with financial products
• Effective written and verbal communicator with excellent reasoning, organizational and presentation skills
• Proficient with the Microsoft Office suite and with JIRA

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics
• Intellectually curious, have a customer‑first mindset, and passion for building new and innovative digital products
• Inclusive: We provide value to customers across all segments regardless of age, wealth, and financial literacy
• Champions of customer experience across all user interactions, with particular focus on delivering simple/elegant digital solutions
• Excellent team players with ability to collaborate with functional areas to drive successful and timely project execution
• Results‑oriented, with strong leadership and communication skills