Product Associate - Chase Travel Services

Aumni; Pune District; On-site; INR 1,000,000 - 2,000,000; Full time

Job summary

JPMorganChase, a leading financial institution, is seeking a Product Associate to support product development, discovery, and planning. You will work with the product management team and cross-functional partners to help drive customer-focused solutions and innovative experiences.

You will learn and grow in a fast-paced environment, contributing to product strategy, user workflows, and performance analysis while aligning with business goals and delivering value to customers.

Qualifications

• Experience in product management or project management.
• Understanding of product development lifecycle and discovery activities.
• Emerging knowledge of data analytics and data literacy.

Responsibilities

• Supports the development of product strategy and roadmap.
• Collects and analyzes product performance metrics.
• Contributes to solution discovery with cross-functional teams.
• Participates in product planning sessions and helps execute initiatives.
• Collaborates with product manager to define workflows, requirements, and user stories.
• Identifies new opportunities through user research and discovery.
• Plans for upstream/downstream implications of new features.
• Supports data analytics, journey mapping, and market analysis to inform the roadmap.
• Writes requirements, epics, and user stories for API-first portfolio; coordinates with Engineering and Design.
• Manages sprint backlog and agile ceremonies to ensure DoR readiness.

Skills

Product management

Project management

Data analytics

Discovery process

Agile ceremonies

Job description

Join our collaborative environment, where you'll contribute to our strategy and make an impact on product success. Grow your skills, participate in product planning, and define user workflows while working alongside experienced product managers. Don't miss this opportunity to be part of a dynamic team and promote innovation in customer experiences.

As a Product Associate in Chase Travel Services team, you play a crucial role in supporting the product development process and contributing to the discovery of innovative solutions that address customer needs. Working closely with the product management team and cross-functional partners, you contribute your skills and insights to help ensure the success of our product offerings. As a valued member of the team, you have the opportunity to learn and grow in a dynamic and fast-paced environment, making a tangible impact on our products and customer experiences.

Job responsibilities

• Supports the development of our product strategy and roadmap
• Collects and analyzes metrics on product performance to inform decision-making
• Contributes to solution discovery through collaboration with cross-functional teams to identify potential solutions that address user needs and align with business goals
• Participates in product planning sessions, contributes ideas and insights, and assists in the execution of product initiatives, ensuring timely and successful product launches
• Collaborates with the product manager to engage stakeholders and define user workflows, requirements, stories, and customer value
• Partners with the Area Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of data analytics, user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development with significant focus on an API-first product portfolio by working with Engineering, Design & other stakeholders leveraging Enterprise AI toolset and Manages Sprint Backlog, Trade-offs, Agile ceremonies & ensures n+2 sprint readiness with focus on Definition of Ready (DoR) quality

Required qualifications, capabilities, and skills

• 2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area
• Developing knowledge level of the product development life cycle
• Exposure to product life cycle activities including discovery and requirements definition
• Emerging knowledge of data analytics and data literacy

Preferred qualifications, capabilities, and skills

• Experience building scalable & performant systems
• Experience in Usage and SDLC of API Products in a Cloud Model
• Experience in Product Management for building scalable APIs with resiliency is highly desired
• Has good understanding of Artificial Intelligence & underlying technologies to operationalize AI products to demonstrate productivity improvements

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.

Support product strategy with cross-functional collaboration while contributing to solution discovery and product planning