Procurement Operations, Director, Accounts Payable & Receivables

Morgan Stanley; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Morgan Stanley invites an energetic procurement professional to join the Procurement Operations team in a director-level role. You will oversee end-to-end Procure-to-Pay and govern outsourced/BPO partners, ensuring SLA/KPI adherence and timely delivery.

You will drive process improvements across PR to PO, contract setup, catalog management, and SOPs, collaborating with Sourcing, Business, and Expense Management to optimize the third-party lifecycle and reporting.

Qualifications

• 4–6+ years of progressive experience in Procurement Operations or P2P within large, complex organizations.
• Experience managing outsourced/BPO operations, including governance, SLA/KPI performance tracking, and driving accountability.
• Hands-on experience with enterprise procurement systems (Ariba, GEP, SAP).
• Experience managing shared mailbox (GMB) and ticketing platforms (e.g., ServiceNow or Microsoft Dynamics), ensuring effective intake governance and timely query resolution.
• Strong analytical and communication skills, with the ability to translate data into actionable insights.

Responsibilities

• Lead governance and performance oversight of outsourced/BPO partners, ensuring adherence to SLAs, KPIs, and quality standards while driving accountability and continuous improvement.
• Own end-to-end Procure-to-Pay operations (PR to PO), including requisition and purchase order management, delivery tracking, and issue resolution to ensure accuracy and timely execution.
• Ensure the accuracy and integrity of commercial contract setup, including the proper capture and alignment of contractual line items across financial and compliance systems.
• Serve as the primary SME for Sourcing and business stakeholders, providing guidance and resolving complex issues related to commercial terms and process execution.
• Oversee shared mailbox (GMB) and ticketing operations, including intake, prioritization, and response management, to ensure timely and high-quality service delivery.
• Monitor operational queues and reporting to maintain visibility, enforce prioritization, and ensure adherence to turnaround timelines.
• Partner with cross-functional teams, including Sourcing, Business, and Expense Management, to resolve invoice discrepancies, receipt issues, and execute high-visibility transactions.
• Own and continuously enhance Standard Operating Procedures (SOPs), ensuring documentation is current, standardized, and aligned with evolving processes.
• Drive data analysis and reporting to improve operational transparency, identify gaps, and support informed decision-making.
• Lead process improvement initiatives by leveraging domain expertise across PR to PO, catalogue management, shared mailbox governance, receipts, and open PO reporting.

Skills

Procurement Operations

SLA/KPI governance

Data analysis

Stakeholder management

Process improvement

Vendor management

End-to-end Procure-to-Pay

Tools

Ariba

GEP

SAP

Job description

We are looking for an energetic professional to join our Procurement Operations team at Morgan Stanley to support all aspects of the Purchase to Order process. The role will consist of providing daily oversight of the operations as well as governance to the Outsourced service provider and work with our key stakeholders in Sourcing and the Business on time sensitive deals/transactions.

In addition, the role will require the individual to drive process improvement by using best practices. They will also support and recommend management strategic initiatives when finding improvement opportunities in the business processes.

In the Corporate Services division, we empower our businesses by creating collaborative workplace solutions and commercial services that enhance the employee and client experience, while optimizing the value of our sourcing and third-party lifecycle to enable the Firm to do-and-win business. This is a Director level position within the Accounts Payable & Receivable team.

Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

What you’ll do in the role:

• Lead governance and performance oversight of outsourced/BPO partners, ensuring adherence to SLAs, KPIs, and quality standards while driving accountability and continuous improvement.
• Own end-to-end Procure-to-Pay operations (PR to PO), including requisition and purchase order management, delivery tracking, and issue resolution to ensure accuracy and timely execution.
• Ensure the accuracy and integrity of commercial contract setup, including the proper capture and alignment of contractual line items across financial and compliance systems.
• Serve as the primary subject matter expert (SME) for Sourcing and business stakeholders, providing guidance and resolving complex issues related to commercial terms and process execution.
• Oversee shared mailbox (GMB) and ticketing operations, including intake, prioritization, and response management, to ensure timely and high-quality service delivery.
• Monitor operational queues and reporting to maintain visibility, enforce prioritization, and ensure adherence to turnaround timelines.
• Partner with cross-functional teams, including Sourcing, Business, and Expense Management, to resolve invoice discrepancies, receipt issues, and execute high-visibility transactions.
• Own and continuously enhance Standard Operating Procedures (SOPs), ensuring documentation is current, standardized, and aligned with evolving processes.
• Drive data analysis and reporting to improve operational transparency, identify gaps, and support informed decision-making.
• Lead process improvement initiatives by leveraging domain expertise across PR to PO, catalogue management, shared mailbox governance, receipts, and open PO reporting.

What you’ll bring to the role:

• 4-6+ years of progressive experience in Procurement Operations, Supply Chain, or Procure-to-Pay (P2P) within large, complex organizations.
• Demonstrated expertise in end-to-end ProcOps execution, with accountability for delivery quality, accuracy, and risk mitigation across the PR to PO lifecycle.
• Proven experience managing outsourced/BPO operations, including governance, SLA/KPI performance tracking, and driving accountability.
• Hands‑on experience with enterprise procurement systems (e.g., Ariba, GEP, SAP, or equivalent), including requisition processing, catalog management, contract compliance, and workflow management.
• Experience managing shared mailbox (GMB) and ticketing platforms (e.g., ServiceNow or Microsoft Dynamics), ensuring effective intake governance and timely query resolution.
• Strong experience in contract compliance and commercial setup, including accurate creation and alignment of contractual data across financial and reporting systems.
• Proven ability to collaborate across Sourcing, Business, and Expense Management to resolve commercial terms issues, open invoices, and receipt-related queries.
• Demonstrated capability in operational queue management and reporting, ensuring visibility, prioritization, and adherence to service timelines.
• Experience developing, standardizing, and improving SOPs, with a focus on driving efficiency and challenging existing processes.
• Strong analytical and communication skills, with the ability to translate data into actionable insights and support decision-making across ProcOps domains.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries.

At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.