Procurement Operations Analyst

8105 ASOL-Chennai STPI Company; Chennai District; On-site; INR 450,000 - 700,000; Full time

Job summary

Accenture is hiring for a Procurement Operations Analyst in Chennai, India. The role focuses on procurement management, from identifying needs to negotiating contracts and managing purchase orders, with emphasis on delivering quality products at best prices and ensuring timely delivery.

Ideal candidates hold a BCom or graduation, with 3–5 years of experience. The position involves handling inquiries, updating records, and following up on issues, while supporting procurement processes in a

Qualifications

• Handle, research, and resolve phone and email inquiries for iSS SD customers regarding non-complex technical and functional problems.
• Document and update customer contacts in the Customer Service System.
• Complete any follow-up work related to customer issue resolution.

Responsibilities

• In this role you are required to do analysis and solving of lower-complexity problems.
• You will be an individual contributor as a part of a team, with a focused scope of work.
• This role may require you to work in rotational shifts.

Education

BCom/Any Graduation

Job description

Skill required: Procurement Operations - Procurement Management Designation: Procurement Operations Analyst Qualifications:BCom/Any Graduation Years of Experience:3 to 5 years

About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. Procurement Operations involve the process of acquiring goods and services that a business needs to operate. This includes identifying needs, selecting suppliers, negotiating contracts, and managing purchase orders. The goal is to obtain quality products at the best possible prices while ensuring timely delivery. Effective procurement operations help control costs, maintain supply chain efficiency, and support overall business objectives. They are essential for the smooth functioning of any organization. A systematic approach used for buying all the goods and services needed for a particular project or for the company generally to stay sustainable. It consists of: the identification of need; finding and qualifying the suppliers; requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results; and contract close.

What are we looking for?

• Handle, research, and resolve phone and email inquiries for iSS SD customers regarding non-complex technical and functional problems.
• Document and update customer contacts in the Customer Service System.
• Complete any follow-up work related to customer issue resolution.
• Answer general questions, provide education, and offer service to customers in a professional and courteous manner.
• Adhere to current understanding of policies and procedures, new products, services and processes of the client and the call center.
• Maintain acceptable attendance, punctuality, and respond to policy and procedures for communicating any schedule changes and preferences.
• Meet productivity and quality performance expectations as established by iSS SD management and interfaces.
• Conduct self evaluations using quality-coaching tools to assess personal skill development and review results with Supervisors.
• Support additional duties as necessary in high volume periods in the SD.
• Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using the Automatic Call Distributor, Microsoft Office Suite, Customer Service System, Internet Explorer, and other browser-based applications
• Good understanding of Requisition to PO in Procurement processes
• Experience related to Call taking skills
• Good technical aptitude with an ability to learn quickly.
• Strong oral and written communication skills.
• Strong interpersonal skills.
• Strong conflict management skills.
• Flexible to work in shifts as per business requirement, this will also include working in night shifts, as per business requirements.

Roles and Responsibilities

• In this role you are required to do analysis and solving of lower-complexity problems
• Your day to day interaction is with peers within Accenture before updating supervisors
• In this role you may have limited exposure with clients and/or Accenture management
• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
• The decisions you make impact your own work and may impact the work of others
• You will be an individual contributor as a part of a team, with a focused scope of work
• Please note that this role may require you to work in rotational shifts
• BCom,Any Graduation

About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture