Processor Operations Management Officer [T500-30426]

CIBC India; Hyderabad; Hybride; INR 800 000 - 1 200 000; Plein temps

Avantages offerts par ce poste

Family-friendly benefits

MomentMakers recognition

Résumé du poste

CIBC India in Hyderabad is seeking an experienced operations professional to coordinate activities and plan staff schedules during peak periods, ensuring SLAs are met. The role involves policy interpretation, supporting project initiatives, and guiding teams through workload prioritization.

CIBC India offers a hybrid work arrangement with on-site and remote options discussed at interview; the environment emphasizes continuous improvement, compliance, and delivering high-quality client service.

Qualifications

• Experience coordinating activities and staff scheduling in a service delivery environment.
• Ability to interpret policies for new projects and guide teams.
• Strong problem-solving and analytical capabilities.

Responsabilités

• Stay updated with process changes.
• Strive to achieve subject matter expertise within the team.
• Assist team leads as required in their job functions.
• Investigate issues by following detailed instructions and documented procedures.
• Coordinate and facilitate the completion of reports and monitor deadlines.

Description du poste

CIBC is a leading North American bank, with a history of more than 150 years of living our purpose - to help make your ambition a reality. Client relationships are at the center of our strategy, and our growth is enabled by a highly engaged and connected global team. From digital banking to community impact, we’re proud to drive progress for our clients and our communities. Recognized for our culture, award-winning innovation and community investment, CIBC continues to evolve by putting people and progress at the centre of everything we do.

About CIBC India:

CIBC India is a technology and operations hub in Hyderabad, where you’ll be part of our highly engaged and global team, and play a central role in supporting our growth. Whether you’re driving innovation in digital banking or streamlining client onboarding, you’ll be part of a culture recognized for excellence and investment in people. At CIBC India, people and progress are at the center of what we do: you’ll develop skills, collaborate with industry leaders, and see your ideas realized in a culture that values progress and belonging. We provide cutting-edge resources, ongoing learning, and a supportive environment where people come first. If you’re ready to create meaningful change and build your future, CIBC India is where your ambition meets opportunity.

What CIBC India Offers:

At CIBC India, your goals are a priority. We start with your strengths and ambitions and strive to create opportunities to tap into your potential. We aspire to give you a career that goes well beyond your compensation.

• We work to recognize you in meaningful, personalized ways including competitive fixed pay, performance-based incentive programs, a family-first benefits program, employer contributions for your retirement, attractive time off and leave offerings, wellbeing support, and MomentMakers, our social, points-based recognition program.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day, a paid day off dedicated for you to use to invest in your growth and development.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients worldwide

What You’ll Be Doing (position summary):

This role is responsible for coordinating activities and planning staff schedules during peak periods to ensure Service Level Agreements are consistently met or exceeded. This role provides advanced decision-making support, implements policies and procedures, and assists team members in prioritizing workloads. The officer independently interprets policies for new projects, helps coordinate organizational changes and technology upgrades, and leverages extensive job knowledge to manage exceptions, identify improvement opportunities, and recommend procedural changes that support continuous improvement and client satisfaction.

At CIBC India we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (including on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed (responsibilities):

CROSS-FUNCTIONAL RELATIONSHIPS:

• Stay updated with process changes
• Strive to achieve subject matter expertise within the team
• Assist team leads as required in their job functions
• Investigate issues by following detailed instructions and documented procedures, engaging senior management for approval and direction when necessary.
• Process/investigate difficult or unusual problems or requests by analyzing the issue, identifying root causes, and determining the most appropriate solution, including conducting complex investigations and analyzing data to resolve unusual transactions impacting customers.
• Review procedures, detect and elevate non-compliance issues or control gaps to management, recording corrective actions and target dates for resolution; review and update as required.
• Coordinate and facilitate the completion of reports, set reporting schedules, and monitor progress to ensure deadlines are met, escalating issues as needed.
• Provide operational excellence by monitoring and or completing processing activities, ensuring adherence to policies and procedures, accuracy of work, and meeting service quality standards
• Leaders of the supported SBUs and LOBs

COMPLIANCE REQUIREMENTS/RESPONSIBILITIES:

• As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls

JOB DIMENSIONS:

• As a key contributor to the business unit, this job has the authority to recommend changes to business processes to enhance operational efficiency and effectiveness
• Processes a substantial volume of Retail deposit accounts and investment products, ensuring efficient, accurate, and timely completion in accordance with defined Service Level Metrics and turnaround times
• Contributes to individual and team productivity goals, escalates operational issues as needed, and maintains compliance with company policies to support superior customer service and operational effectiveness
• Maintains current knowledge of CIBC products, services, procedures, and technology relevant to the role

Privacy:

By proceeding with the creation of a profile and submitting an application in response to this job posting, you acknowledge and agree that your personal data will be collected, used, retained and disclosed by CIBC India and its affiliates, as described in the Candidate Privacy Statement.