Process Expert: Policy Service

Darwinbox Digital Solutions Pvt. Ltd.; Gurugram District; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Darwinbox Digital Solutions Pvt. Ltd. in India seeks a knowledgeable insurance operations professional to support policy servicing, endorsements and underwriting in a London Market context. The role requires understanding end-to-end insurance processes and data input into systems.

You will analyze data, ensure SLA adherence, and coordinate with teams to process policy life cycle tasks. London Market experience and strong communication are essential, with a collaborative, client-focused approach.

Qualifications

• Graduates or post-graduates.
• 3–5 years of London Market experience.
• Good written and verbal communication; team player.
• Strong analytical skills.
• Decision-making based on policies.
• Plans and organises own work.
• Keeps the team informed on work activities.

Responsibilities

• Policy servicing / Endorsements / Underwriting support
• Understand end-to-end insurance business
• Analyse and input data into systems/databases
• Support the team by processing various tasks in the policy life cycle
• Operate processes and ensure adherence to defined SLA
• Should have experience working in Lloyds of London (UK Insurance Market)
• Knowledge of Slips/Endorsements

Skills

Communication

Analytical skills

Team player

Policy understanding

Data analysis

Planning

Task prioritization

Stakeholder updates

Education

Graduates / Postgraduates

Job description

2 - 4 Years

Permanent

Job Description

What you’ll be doing:

• Understand end-to-end insurance business
• Analyse and input data into systems / databases
• Process requests basis various rules (both subjective and objective judgement involved)
• Issue policies / invoices on behalf of the client
• Reconciliations of accounts
• Support the team by processing various tasks in the policy life cycle
• Operate process and ensure complete adherence to defined Service Level Agreements
• Timely maintenance of the various work trackers

What you’ll bring to the team:

• Graduates or post-graduates
• 3 to 5 years of London Market experience
• Good written and verbal communication, and a team player
• Strong analytical skills
• Demonstrates behaviours consistent with the organization’s values
• Analyses and synthesizes information/makes decisions based on policies
• Responsible and dedicated to meet the clients’ expectations
• Plans tasks and organizes own work
• Prioritizes tasks in order of importance
• Keeps the team informed about work-related activities.

Job Description:

• Policyservicing/Endorsements/Underwriting Support
• Understand theend-to-end insurance business.
• Analyse and insert datainto systems/databases.
• Support the team by processing various tasks in the policy life cycle.
• Operate process andensure complete adherence to defined Service Level Agreement
• Should have experienceworking in Lloyds of London (UK Insurance Market)
• Knowledge ofSlips/Endorsements