Process Expert

Barclays; Chennai District; On-site; INR 600,000 - 800,000; Full time

Job summary

A leading financial services company in Chennai is seeking a Process Expert to deliver HR services and support. The ideal candidate will manage supplier relationships and cloud applications, ensuring compliance with HR policies. Bachelor's degree required. Shift timings from 11:30 to 22:30 IST.

Qualifications

• Experience in managing supplier relationships.
• Hands-on experience with cloud applications.
• Strong understanding of HR policies and processes.

Responsibilities

• Deliver HR operational activities and support.
• Manage new employee onboarding and offboarding.
• Ensure compliance with data privacy regulations.

Skills

Supplier management operations

Knowledge of Coupa portal

Cloud-based applications

Case management tools

Service Level Agreements (SLA)

Education

Bachelor’s degree

Tools

Workday

SAP

ServiceNow

Job description

Join us as a "Process Expert" at Barclays. You must follow well‑defined procedures that may require a range of job routines and make judgments based on practice and previous experience. You will also deliver HR Colleague Support services to Barclays colleagues, candidates, alumni and third‑party vendors.

To be successful as a "Process Expert", you should have experience with:

• Supplier management operations dealing with business and Barclays suppliers.
• Knowledge and experience with Coupa portal and process unity tool and cost allocation across entities.
• Hands‑on knowledge of cloud‑based applications such as Workday and SAP.
• Working knowledge of case management tools such as ServiceNow.
• Adherence to Service Level Agreements (SLA).

Additional Skills

• Implement continuous improvements in processes.
• Work closely with Supplier Managers and finance business partners on cost‑center mapping and invoice management activities.
• Manage and track Purchase Order (PO) values, invoice clearance and approval.

Basic / Essential Qualifications

• Bachelor’s degree.

You may be assessed on key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job‑specific technical skills.

This role will be based out of Chennai; shift timing will be 11:30–22:30 IST based on the requirement.

Purpose of the role

To deliver HR services and support to Barclays colleagues, candidates, alumni and third‑party vendors.

Accountabilities

• Deliver and execute HR operational activities aligned with people leaders and colleague journeys, including performance management, rewards, benefits and learning operations documentation, coordination, and administration.
• On‑ and off‑boarding of new employees, including orientation, documentation, coordination and exit interviews.
• Maintenance of colleague personal and reference data in relevant HR information systems, ensuring data accuracy and compliance with data privacy regulations, reporting and analytics.
• Provide guidance and support on candidate, colleague and alumni queries relating to HR policies, procedures, processes or guidance.

Analyst Expectations

• Meet the needs of stakeholders/customers through specialist advice and support.
• Perform prescribed activities in a timely manner and to a high standard, impacting both the role itself and surrounding roles.
• Have responsibility for specific processes within a team.
• Possibly lead and supervise a team, guiding professional development, allocating work requirements and coordinating resources.
• If the position includes leadership, demonstrate clear leadership behaviours to create an environment for colleagues to thrive, following the four LEAD behaviours: Listen & be authentic, Energise & inspire, Align across the enterprise, Develop others.
• Otherwise, manage own workload, implement systems and processes within own work area, and participate in projects beyond the direct team.
• Execute work requirements as identified in processes and procedures, collaborating with and impacting closely related teams.
• Check work of colleagues within the team to meet internal and stakeholder requirements.
• Provide specialist advice and support pertaining to own work area.
• Take ownership of managing risk and strengthening controls in relation to the work you own or contribute to.
• Deliver work and responsibilities in line with relevant rules, regulations and codes of conduct.
• Maintain and build an understanding of how all teams in the area contribute to the objectives of the broader sub‑function.
• Continuously develop awareness of underlying principles and concepts in the area of responsibility.
• Make judgments based on practice and prior experience.
• Assess validity and applicability of previous or similar experiences and evaluate options under circumstances not covered by procedures.
• Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day‑to‑day administrative requirements.
• Build relationships with stakeholders and customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.