Process Excellence Senior Manager

Teleperformance (TP); Thane; On-site; INR 6,75,000 - 9,00,000; Full time

Job summary

A leading BPO company in Thane is seeking a Process Excellence Senior Manager to drive process improvements and quality assurance. The ideal candidate will have over 10 years of experience in project management and a solid background in process enhancement methodologies like Six Sigma. The role demands strong leadership, analytical, and problem-solving skills, along with the ability to work collaboratively across teams.

Qualifications

• Minimum 10 years of experience in process improvement, quality assurance, and project management.
• Strong understanding of CRM/IT Enabled Services/BPO industry trends.
• Experience with Six Sigma, Lean, and Kaizen methodologies.

Responsibilities

• Develop and implement process improvements to enhance efficiency and customer satisfaction.
• Lead cross-functional teams to identify areas for improvement.
• Collaborate with stakeholders to define business requirements.

Skills

Process improvement

Quality assurance

Project management

Leadership

Analytical skills

Job description

We are looking for a skilled professional to join our team as a Process Excellence Senior Manager in Bengaluru. The ideal candidate will have 10-15 years of experience and a strong background in process improvement, quality assurance, and project management.

Roles and Responsibility

• Develop and implement process improvements to enhance efficiency, productivity, and customer satisfaction.
• Lead cross-functional teams to identify areas for improvement and drive projects towards successful implementation.
• Collaborate with stakeholders to define business requirements and develop functional specifications.
• Analyze data to measure process performance and identify opportunities for improvement.
• Develop and maintain documentation to support analysis and improvement, including business requirements and process maps.
• Plan and implement quality assurance and compliance processes to ensure high standards.

Job Requirements

• Minimum 10 years of experience in a related field, with a focus on process improvement, quality assurance, and project management.
• Strong understanding of CRM/IT Enabled Services/BPO industry trends and best practices.
• Excellent leadership and communication skills, with the ability to coach, mentor, and train others.
• Experience with Six Sigma, Lean, and Kaizen methodologies, focusing on continuous improvement.
• Ability to work in a fast-paced environment, prioritizing multiple tasks and meeting deadlines.
• Strong analytical and problem-solving skills, with the ability to interpret complex data sets.