Process Doc Specialist

Blackbaud; Hyderabad; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Blackbaud is seeking a Senior Process Documentation Specialist to develop a long-term documentation strategy. You will collaborate with the Support team to maintain effective documentation practices and train employees on documentation usage.

The ideal candidate will possess exceptional organizational and multitasking skills along with a keen attention to detail and excellent communication abilities. Join Blackbaud's inclusive environment and contribute to the accuracy and accessibility of Support documentation.

Qualifications

• Should have outstanding organizational skills.
• Must be able to multitask efficiently.
• Attention to detail is a must.
• Excellent written and verbal communication is essential.
• Ability to create relationships across organizations is necessary.

Responsibilities

• Create, edit, and maintain documentation, including e-learning materials.
• Understand business, functional, or technical requirements for improvements.
• Analyze documentation and tools for efficacy and suggest improvements.
• Update existing documentation to reflect changes in processes.
• Research and gather technical information for documentation.

Skills

Outstanding organizational skills

Multitasking ability

Attention to detail

Excellent written and verbal communication

Ability to create relationships across organizations

Job description

Process Documentation Specialist, Senior

We are looking for highly meticulous, organized candidates for the position of documentation specialist.

As a documentation specialist you are responsible for outlining a long‑term process documentation storage and organization strategy, working with colleagues to ensure consistency of documentation practice across the Support team, and training Support employees on efficient documentation usage. Additionally, the documentation specialist will develop, prepare and maintain documentation or training pertaining to Support processes, systems operation, and other technical processes for use by Support team members and Blackbaud employees referencing Support information. Ultimately, you will work with team members across the Support organization to ensure documentation for and about Support processes is accurate, organized and easily accessible.

Responsibilities

• Create, edit and maintain Support or Blackbaud end‑user documentation, which may include e‑learning materials.
• Understand the business requirements, functional requirements or technical requirements of Support functions to identify improvements and develop documentation for internal and external users.
• Analyze adoption of Support documentation and tools to determine efficacy and prioritize improvements.
• Create new documentation or update existing documentation to accurately reflect changes in Support functions or processes.
• Research, review, and collect available technical information as basis for Support documentation.
• Suggest, refine and document improvements to Support documentation and processes.

  Requirements and Skills

  • Outstanding organizational skills.
  • Multitasking ability.
  • Attention to detail.
  • Excellent written and verbal communication.
  • Ability to create relationships up, down and across organizations in order to gain buy‑in.
  • Stay up to date on everything Blackbaud.

  Equal Opportunity Employer

  Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.