Process Developer - Customer care

Genpact; Hyderabad; On-site; INR 3,00,000 - 5,00,000; Full time

Job summary

A global technology solutions leader in Hyderabad is seeking a Process Developer for customer care. Successful candidates will develop relationships with customers, handle calls, and ensure accounts are current. Strong communication skills and prior experience in collections are a must. This role supports Contact Center Agents and requires a commitment to customer service and teamwork. Join a dynamic team driving innovation in a tech-driven environment.

Benefits

Hands-on experience

Mentorship and continuous learning opportunities

Values-driven culture

Qualifications

• Excellent English interpersonal skills required.
• Freshers are eligible to apply.
• Freshers are eligible.

Responsibilities

• Develop trusting relationships with internal and external customers.
• Collect the delinquent amount from the customer over the phone.
• Attending inbound calls and help customer in dispute resolution.
• Negotiate with customers for payments.
• Take additional training as suggested by management.

Skills

Prior Experience in Collection Profile

Excellent English interpersonal skills

Education

Graduate

Job description

Overview

Job Description - Process Developer - Customer care (HMS063230)

Process Developer - Customer care - HMS063230

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, YouTube, and Facebook.

Inviting applications for the role of Process Developer- Customer care

You’ll be responsible for developing trusting relationships with internal and external customers; by providing quality customer service whether by telephony or written communication. This role is the support function for the daily needs of the Contact Center Agents and requires strong communication skills to work with internal and external businesses.

Responsibilities

• Should be able to work in blended environment where able to cater both Inbound and Outbound calls
• Collect the delinquent amount from the customer over the phone or take promises from them on making the payment
• Should be able to effectively communicate while providing quality customer service as well as actively pursue knowledge of skills and tools to be used in all collection efforts.
• Attending Inbound calls and help customer in dispute resolution, making payments, sharing statement etc.
• Negotiate with customers to ensure they can make their account current
• Strong analytical and accounting skills
• Focus on team goals and successes, not just individual goals and successes
• Willingness to take additional training as suggested by management

Qualifications

• Minimum Qualifications/Skills: Prior Experience in Collection Profile
• Preferred Qualifications/ Skills: Graduate
• Freshers are eligible
• Excellent English interpersonal skills!

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
• Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.