Process Associate Trainee

Mr. Cooper; Chennai District; On-site; INR 3,00,000 - 5,00,000; Full time

Job summary

A leading mortgage company in India is looking for a dedicated individual to join their team in Bengaluru. The role emphasizes customer satisfaction, adherence to guidelines, and the ability to adapt to changing processes. Successful candidates should be eager to learn, open to feedback, and effective in team settings. The company values diversity and is committed to maintaining an inclusive work environment.

Qualifications

• Ability to follow instructions and adapt quickly.
• Open to feedback and capable of team collaboration.
• Keen attention to customer satisfaction.

Responsibilities

• Deliver desired outcomes consistently.
• Adhere to process guidelines and SLAs.
• Complete mandatory training promptly.

Job description

At Mr. Cooper Group, You Make the Dream Possible.

Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.

Join us and make the dream of home ownership possible!

Job Responsibilities:

• Follow instructions, learn quickly, adapt, and consistently deliver desired outcomes
• Open to feedback and capable of working effectively in a team environment
• Prioritize customer satisfaction with a keen eye for detail
• Achieve consistent productivity and quality results in accordance with process guidelines and SLAs
• Maintain flexibility and readiness to adapt to frequent updates in US mortgage guidelines
• Strict adherence to Business Specified process workflows
• Complete all mandatory training promptly

Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V

Job Category: India Business Operations

Primary Location City: Bengaluru

Primary Location Region: Karnataka

Primary Location Postal Code: 560064

Primary Location Country: India

Additional Posting Location(s): Chennai NSM Block 1A