Process Associate - Retail Banking

Genpact; Jaipur; On-site; INR 2,50,000 - 4,00,000; Full time

Job summary

A leading advanced technology services company in India is seeking a Process Associate for their Retail Banking division. The role involves comprehending data and delivering work with high accuracy. Candidates must be graduates and possess strong email writing skills along with decision-making capabilities. Join a dynamic team driving innovation and impact in the banking sector.

Benefits

Hands-on experience

Mentorship opportunities

Continuous learning opportunities

Qualifications

• Minimum qualifications include being a graduate.
• Ready to work on stretched working hours due to volume fluctuations.
• Ability to deliver work as per accuracy service levels.

Responsibilities

• Comprehend information/data sets.
• Deliver work efficiently and accurately.
• Communicate with the onshore team for resolutions.

Skills

Good comprehension & email writing skills

Decision making skills

Ability to analyze and observe

Interpersonal Skills

Excel Skills – Intermediate

Education

Any graduate

Tools

Microsoft Office

Job description

With us, you’ll learn fast, work smart, and make a difference. You'll build a career that matters.

Job Description - Process Associate - Retail Banking (BFS047076)

Process Associate - Retail Banking - BFS047076

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Process Associate, Retail Banking
Employee will be responsible to carry out the production at process level in an utmost efficient manner adhering to all the process level protocols

Responsibilities

As part of the Mortgage services team, you will be required to:

• Ability to comprehend information/data set
• Ability to deliver work as per agreed accuracy service levels along with good efficiency
• Communication with onshore team for getting the resolutions on pending information

Qualifications we seek in you

Minimum qualifications:

• Any graduate

Preferred skills

• Ready to work on stretched working hours due to volume fluctuations
• Good comprehension & email writing skills
• Decision making skills required
• Ability to analyze and observe things
• Interpersonal Skills
• Excel Skills – Intermediate
• Take non scripted inbound & outbound calls
• Awareness of Microsoft office resources

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.