Process Associate : Customer Support : 3 LPA : Mumbai : Apply Now

Outpace Consulting Services; Mumbai; On-site; INR 270,000 - 330,000; Full time

Benefits offered by this job

Provident Fund (PF)

Cab Facility (As Per Policy)

Career Growth Opportunities

Professional Work Environment

Salary: 3 LPA

Job summary

Outpace Consulting Services in Mumbai is hiring a Customer Service Executive for an International Voice Process. Freshers with excellent English (written and verbal) are invited to apply and start a career in the international BPO sector.

Role involves handling calls and chats, providing timely resolutions, maintaining quality, and documenting interactions in the CRM. Expect 5-day workweeks, 2 rotational week-offs, and immediate joining with a salary up to 3 LPA.

Qualifications

• Must be a graduate and freshers are welcome.
• Excellent written and verbal English communication skills.
• Basic computer knowledge and typing skills required.
• Willingness to work in rotational shifts.

Responsibilities

• Handle customer queries through calls and chat support.
• Provide timely, accurate, and professional resolutions to customer concerns.
• Deliver exceptional customer service while maintaining quality standards.
• Document customer interactions accurately in the system.
• Follow company policies, process guidelines, and quality standards.
• Ensure a positive customer experience through effective communication.

Skills

English communication

Freshers welcome

Education

Any Graduate (Freshers)

Tools

Typing skills

Basic computer knowledge

Job description

Hi,

We Are Hiring!

Customer Service Executive International Voice Process

Location: Mumbai - Airoli

Salary: Max 3 LPA

We are hiring enthusiastic Freshers for a leading ITES company in Mumbai. If you have excellent written communication skills and are looking to build your career in the international BPO industry, this is a great opportunity to get started.

Key Highlights

• Freshers are welcome to apply


• Excellent English communication skills (Written & Verbal)


• Graduates Only ( 2024, 2025 and 2026 Pass-out Only)


• International Voice Process


• 247 Rotational Shifts


• 5 Days Working


• 2 Rotational Week-offs


• Immediate Joiners Preferred

Roles & Responsibilities

• Handle customer queries through calls and chat support.


• Provide timely, accurate, and professional resolutions to customer concerns.


• Deliver exceptional customer service while maintaining quality standards.


• Document customer interactions accurately in the system.


• Follow company policies, process guidelines, and quality standards.


• Ensure a positive customer experience through effective communication.

Eligibility

• Any Graduate (Freshers)


• Good English communication skills (Written & Verbal)


• Basic computer knowledge and typing skills


• Willingness to work in rotational shifts

Perks & Benefits

• Salary: 3 LPA


• Provident Fund (PF)


• Cab Facility (As Per Company Policy)


• Career Growth Opportunities


• Professional Work Environment