Process Associate - Customer Service

HUMAN BEFORE RESOURCE PRIVATE LIMITED; Howrah; On-site; INR 3,00,000 - 5,00,000; Full time

Job summary

A customer service solutions provider in India is seeking a skilled individual to handle customer inquiries and provide exceptional service. Candidates should excel in communication, teamwork, and problem-solving to improve customer interactions. Responsibilities include maintaining records and identifying upselling opportunities, all in a collaborative environment.

Qualifications

• Strong attention to detail and organizational skills.
• Proficient in using computer systems and software applications.
• Ability to handle multiple tasks and prioritize responsibilities.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to improve processes and procedures.
• Analyze customer feedback and suggest improvements.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities to upsell and cross-sell products or services.

Skills

Excellent communication and interpersonal skills

Problem-solving and analytical skills

Ability to work in a team environment

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to improve processes and procedures.
• Analyze customer feedback and suggest improvements.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities to upsell and cross-sell products or services.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a team environment and adapt to changes.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to handle multiple tasks and prioritize responsibilities.
• Strong attention to detail and organizational skills.